Government Recruitment Service
Location
Swansea | United Kingdom
Job description
At the Driver and Vehicle Licencing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.
Do you have the drive and innovation to work for Output Services Group as a Change and Testing Manager?
Are you a confident leader with ability to communicate a clear direction to your team?
Are you comfortable working in an office and industrial environment?
If so, we would love to hear from you!
Your role will be managing the team that project-manages change for the Output Services Group (OSG). We output 110 million letters annually on behalf of DVLA and other Government departments. Any changes required to letters must be risk assessed and formally approved before implementation. You will create Jira tickets to manage these tasks, prioritising and allocating them to your team as appropriate.
You will oversee the change journey, ensuring steps are completed in a timely manner, that quality testing is thorough and the proposed final results are compliant with our standards before seeking sign-off from the business.
This is a busy role and you will be required to manage the multitude of internal and external changes that impact OSG daily. As the communicator between OSG and the wider business, you will introduce new output transactions within OSG to support our stakeholders with the provision of their services.
You will be the primary contact point for all formal change & testing requirements that support the delivery of OSG Services. You will lead the team through change delivery phases – stakeholder management, requirements gathering, application development, user acceptance testing – to live deployment. As part of your stakeholder management responsibilities, you will manage customer expectations, prioritising and communicating effectively with all relevant parties who require changes to existing output transactions. You will be the OCSD Continuous Improvement champion for OSG, where you will ensure the development, implementation, and continued success of the overall Continuous Improvement scheme. You will also be expected to provide Subject Matter Expert support, communicating OSG’s capabilities and working methodologies to ensure the smooth implementation of changes.
Using the Card Production, Print & Mailing functions, Ricoh Process Director, and Jira, you will support the testing of output applications that align our services to the expectation of both customer & supplier.
OSG is a 24 hours, 5 days a week operation serving both internal business areas but also wider government departments such as Home Office, DVA, DVSA and GDS. The successful applicant will be required to work across both OSG Sites, the role will be predominantly standard core times. The nature of the role may also attract elements of travel within the UK and overseas.
This is a fantastic opportunity to work in a supportive team. We are committed to providing a welcoming, nurturing working environment where our staff can thrive and grow professionally. Some of our staff have been with us for more than 30 years.
You will network with many business areas and develop positive working relationships outside of your immediate team. You will be given support to develop your project management skills to ensure you can thrive in this rewarding and fulfilling role, where you will have exposure to a variety of departments and activities.
Responsibilities
Your responsibilities will include but will not be limited to:
For further information about the role please see the attached role profile.
Additional Information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.
Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.
Job tags
Salary
£32.6k per annum
