Library Assistant

Location

Vale of Glamorgan, Wales | United Kingdom

Job description

Job Title : Library Assistant
Job Category : Admin & Clerical
Location : Penarth Library, Vale of Glamorgan Council
Hours Per Week : 25.00
Start Date : Immediate Start
Start Time : 09:30
End Time : 17:00
Salary: £9.81

To assist in delivering a friendly and professional library service to the community at Penarth Library. This will involve dealing with enquiries, helping out with library activities, and providing support for customers to make use of the library stock, resources and facilities.
MAIN DUTIES AND RESPONSIBILITIES

The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.

1. To deliver the highest standard of customer service in all dealings with customers
2. Identify and resolve as far as possible any shortfall in service provision and report to supervisors or line managers
3. Respond to customer enquiries and requests for the range of library services, advising them helping customers to resolve any problems or difficulties they may be having
4. Provide accurate and consistent information and advice regarding library services, signposting customers to other organisations as appropriate
5. Advise and inform customers about Council services and raise service requests, with a view to resolving queries at first point of contact where possible or signposting customers to appropriate contact points
6. Promote the Council’s online services to customers and provide help and support for customers in their use
7. Provide help and support for customers in the use of the library’s stock, computers, online resources, equipment and facilities, including troubleshooting when problems arise
8. Deliver a range of library activities such as reading, literacy and informal learning activities, displays and events
9. Assist in maintaining library resources in good order, including shelving, stock management procedures and updating library databases

10.Carry out front desk duties and the associated back office processes relating to the Library Service and the Council Contact Point, such as enrolments, handling reservations, collecting statistics, and handling sale items
11.Take payments and assist with checking cash balances and floats as well as operating the cash register and other equipment involving cash

12.Utilise a diverse range of IT systems and databases to deliver library services and the Council Contact Point

13.Undertake training and participate in appropriate workshops required to fulfil the duties of the post and to enhance service provision

14.Keep library equipment and computers in a clean condition

15.Undertake occasional key holding duties in the absence of library supervisor and manager

16.Undertake work on and for the mobile library pop-up service and other such initiatives where required.

17.Comply with Library Service processes and procedures as detailed in the Staff Manual and other relevant documentation, and in accordance with guidance from supervisors and managers.

18.Be aware of Council policies and procedures necessary to effectively carry out the duties of the post, including:

⦁ Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures.
⦁ Implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties.
⦁ Adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
⦁ Implement the principles of the Council’s Environment Policy while carrying out the above duties.
19.Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.

Job tags

Salary