Receptionist Supervisor - Chesterfield

Location

Chesterfield, Derbyshire | United Kingdom

Job description

An exciting opportunity has arisen for a dynamic and self-motivated Reception Supervisor with initiative, passion for service and who is a strong team player to join our busy reception team based in Chesterfield.        

Standard Hours of work: Monday to Friday 9.00 am to 5.00 pm.

Immediate Start (dependent upon Notice period).

Contract:Fulltime hours:  Monday to Friday 9.00 am to 5.00 pm.      

The Role:

To be considered for this role, the successful candidate will be responsible for the efficient supervision and direction of the reception team, ensuring all reception duties are performed to the required standard whilst also meeting the objectives of the Company goals in a timely manner. There is a requirement to work to a high standard to ensure that the Company reception areas run effectively and efficiently, ensuring the front of house and visitor areas are also well maintained and presented.    

The successful candidate will be required to act as a focal point of communication between clients, staff, reception team and third parties whilst also acting as a role model, demonstrating and promoting the standards expected by the Company and creating energy and enthusiasm for the high-quality customer service required.   You must also have a clear and professional telephone manner and possess strong organisational and interpersonal skills.

This position is within a customer-facing environment, so it is imperative that the successful candidate is able to create a great first impression.  Experience working within a customer service/call centre environment will be a distinct advantage as candidates will also be required to effectively handle a high volume of incoming calls, whilst taking and relaying messages accurately. There is also a requirement to work at any of our Company offices at short notice to assist with absence/cover provision, dependent upon business needs.   

To be considered for this opportunity you must have:

• A minimum of 4 GCSE Grade C/4 or above including English and Mathematics
• Possess excellent all round communication skills providing excellent customer service
• The confidence to deal with clients, legal professionals and teams
• Oversee the day to day running of the reception department, working closely with and reporting to the HR Manager
• Monitor and manage appropriate diary bookings and ensure reception cover provision across several offices
• Co-ordinate reception staff lunch, holiday and sickness cover
• Ensure all Company practices and protocols are understood and adhered to
• Support reception staff in the management of client queries and complaints
• Supervise the correct use of the computerised appointment and IT telephone systems
• Be willing to attend reception and department meetings to run the reception team meeting/ take minutes, problem solve and assist in ensuring high quality client service delivery and cost efficiencies
• Use of Excel spreadsheet application to input/identify trends, assist with reception call handling targets and to liaise with Department Heads to resolve issues to improve customer service delivery and cost efficiencies  
• Ability to undertake difficult conversations in a professional and courteous manner with clients, staff, reception staff and third parties 
• Be highly organised, adaptable, reliable and conscientious
• Ability to use your own initiative
• Ability to work within a team
• Ability to prioritise work
• Strong organisation skills
• Ability to handle a high volume of calls in a professional manner and effectively
• Being committed to meeting individual and reception team deadlines and targets and remaining calm under pressure
• Possess a clear and professional telephone manner and able to take and relay accurate messages
• Possess excellent computer skills including diary management
• Attention to detail, great customer service skills and ability to create a great first impression is essential to this role
• Health and Safety/Fire Marshall representative, following training
• Undertake any of the duties in the ‘Receptionist’ job description and any reasonable task asked

Previous supervisory and relevant reception/call centre experience would be a distinct advantage.   

Salary: 

This role offers an opportunity to work in a supportive and collaborative environment where salary is negotiable commensurate with experience.  When applying for the position, please confirm your current salary/salary expectations please. 

We are an equal opportunities employer

Closing date: - 16th February 2024.

If you wish to apply for this position, please click on the following link: https://www.bannerjones.co.uk/pages/how-to-apply

Please note that closing dates on vacancies are provided as a guideline. Banner Jones Ltd reserves the right to close a vacancy earlier than the stated closing date.  If there are high volumes of applications received for the position, we may not be able to respond to candidates who have been unsuccessful.  If you do not hear back from the Company within three weeks of the closing date, then please take this as confirmation that your application has been unsuccessful and thank you for your interest in Banner Jones Ltd.

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