Apprentice ICT Technician KARTELL UK LIMITED

Location

Wolverhampton, West Midlands | United Kingdom

Job description

What you will do in your working day

• Learn to maintain an up-to-date and accurate database of hardware and software.

• Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation

• Learn to effectively operate a range of mobile devices including phones and laptops.

• Will learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required Learn the working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment

• Learn the importance of disaster recovery and how a disaster recovery plan works and support manager to maintain this.

• Assist in the deployment of computer hardware and software around the business.

• Learn to repair and maintain equipment and prepare routine equipment for use, under the direction / instruction of others within strict time scales.

• Assist staff with learning activities, ensuring staff adhere to H&S regulations and instructions.

• Help maintain the company information database including producing reports and data as requested by the Senior Leadership Team

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

·        Address IT issues by prioritizing in response to customer service level agreements.

·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

·        Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: velocity-pt.co.uk

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Job tags

Salary

£15k per annum