Ford- Service Advisor Apprenticeship (Essex)
FORD RETAIL LIMITED
Location
Grays, Essex | United Kingdom
Job description
What you will do in your working day
An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:
- Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department
- An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations
The Apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
The training you will be getting
- Level 2 Customer Service Practitioner apprenticeship standard
- Functional skills in maths and English, if required
- No college attendance required
- Teaching sessions delivered by Skills Coaches both in person and via Microsoft Teams
What to expect at the end of your apprenticeship
- A full time career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager, Master Technician and Dealership Principles
- The opportunities are endless
- By having a highly regarded set of skills, Apprentices can go on to develop their career within the specific interests they may have, progressing through their dealership and be an asset to Ford Motor Company
Job tags
Salary
£11k per annum
