English Heritage
Location
Swindon | United Kingdom
Job description
Title CRM Strategic Analyst Location The Engine House, Swindon, SN2 2EH Salary From £41,866 per annum, depending on skills and experience / 36 hours per week / Permanent Job type Permanent Ref 15369
We're the organisation that looks after England's most important buildings and monuments, making sure our country's amazing history is available for everyone to enjoy. From world-famous prehistoric sites to grand medieval castles, Roman forts to a Cold War bunker, we bring the history of England to life.
We are looking for a CRM Strategic Analyst to join our team on a permanent term, full time basis, working 36 hours per week.
The Benefits
- Salary from £41,866 per annum, depending on skills, experience and location
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Matched pension contributions up to a maximum of 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you another adult and up to 6 children
- 25% discount in our shops and cafes
- Enhanced Maternity/Paternity/Shared Parental leave
- Options to buy additional leave
- An inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported
- Opportunities to go to some of our great live music or history events
This is an incredible opportunity for an experienced CRM analyst. The role is a new position working as an integral part of the small yet dynamic Data & Insight team of 12 people. Working across a multitude of diverse consumer and business data, on a broad range of concurrent marketing campaigns and projects with like-minded, data driven people. Our activity is fast paced, and each day brings new and rewarding challenges in unravelling the underlying story in our rich data.
What's more, as part of our charity bringing history to life, you'll be supported and encouraged to share your ideas, inspire others and make a difference to the way England's rich past is experienced.
As our CRM Strategic Analyst, you will drive supporter engagement through optimising Supporter Journeys and campaign performance.
You will be knowledgeable in the use of customer data for targeting and personalisation and be familiar with a range of approaches such as propensity modelling and segmentation. You will be a problem solver with a strong interest in communicating the true meaning from data through analytics and data visualisation.
To be considered as a CRM Strategic Analyst, you will need:
-Experience in working with CRM systems to optimise customer journeys through a robust test and learn programme.
-Experience in using CRM data to draw insights on customer behaviour and support data-driven decision-making
-Experience in communicating data insights through data visualisation and reporting
-To have used large databases, particularly supporter and transactional databases
-To have experience in using analytical software such as Python, R, SAS or SPSS
Find out more about us and what we do here, here. Meet some of our People and hear about why they enjoy working with us here
Everyone is welcome at English Heritage. We are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible. We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining us, you will be part of a charity that is already on an exciting journey to tell everyone's story with an inclusive working atmosphere where everyone from all backgrounds, religions and with different needs will be supported. To support this work, we have a number of EDI networks that you can join as either a member or ally. These networks include Ethnic Diversity, Faith & Belief, Social Mobility, LGBTQ+, Neurodivergence and Gender Specific Issues
We would be delighted to hear from you if you would like to talk to us about this role before you apply, e.g. regarding workplace adjustments, working patterns, please contact Janet Hester, Senior Data and Analytics Manager, on [email protected]. No agencies please.
Interviews are expected to take place towards the end of March via Microsoft teams.
You will need to refer to the following documents when completing your application.
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