Sales Support Administrator

Location

Godalming, Surrey | United Kingdom

Job description

Our Godalming client is looking for a sales support administrator to join their busy and vibrant team. This role requires someone with excellent communication skills who is comfortable working in an outgoing and lively environment. The right candidate will provide support for the sales team by processing business transactions swiftly and accurately. Goals will be achieved through regular contact with colleagues, customers, banks and 3rd parties in a positive manner.

Company Benefits:

• 28 days holiday plus bank holidays
• Company pension scheme
• Company healthcare after probation period
• £4k team target quarterly bonus

Key Responsibilities:

• Provide sales support duties for sales team
• Answer incoming calls within 3 rings if possible
• Ensure that checklists are completed accurately and any discrepancies are corrected
• Check notes and comments on screen for each case
• Produce documentation within timelines agreed with salesperson (usually by email)
• Liaise with customers/banks in a polite and competent manner
• Provide customers with instructions for completion and return of documents in a clear, uncomplicated and precise manner
• On receipt of customer documentation ensure that the documents have been correctly completed and liaise with the customer and lender to move the matter forward
• Accurately book deals in and out
• Ensure that all notes are up to date on the system
• Adhere to any specified time frames for completion of deals etc.
• Provide statistics using Excel for commission lists or similar
• Undertake general office duties e.g. shredding, filing, dealing with enquiries in a pro-active manner
• Report to the Office Manager where there is uncertainty and guidance is required, providing solutions for consideration whenever possible

Experience and Skills Requirements

• Demonstrably very good administration skills
• Proven Attention to detail, numerate and consistently accurate
• Ability to work under pressure and good time management
• Proven excellent telephone communication & ability to empathise and handle customers and colleagues diplomatically to achieve results
• Strong IT Ability in use of MS Office Word, Excel, CRM Systems or similar
• Ability to work well as a team member across the business and with customers/third parties, always willing to help where able
• Assertiveness – ability to put across one’s point of view and deal with difficult situations at work and involving customers/third parties
• Willingness to learn and undergo training if required
• Demonstrable capacity to monitor, coach and mentor colleagues in a supportive manner
• Resilient and in possession of a good sense of humour!

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Job tags

Salary

£25k - £30k per annum