Stericycle
Location
Sale, Greater Manchester | United Kingdom
Job description
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in peopleâs lives, communities, and our planet by protecting their health and well-being.
Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKâs leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.
Join us on our mission to protect health and well-being in a safe, responsible and sustainable way.
The Sales Support Administrator will be responsible for all aspects of after sales care; providing customer-facing and administration support to ensure the efficient and smooth running of services agreed. Working as part of a team with individual accountability in defined areas, this position deals with all responsibilities in a highly customer focused way, interacting and collaborating daily with internal and external customers. Defined accountabilities and objectives will be agreed as part of the Performance Agreement (PA) process.
Carry out a high volume of outbound telephone calls to customers who have agreed services.
Answer incoming telephone calls and ensure appropriate action is taken relative to each call.
Meet/exceed productivity and activity targets set out in annual Performance Agreement.
Ensure that all customers are satisfied and are courteously treated.
Record all customer interaction accurately in CRM system.
Investigate any after sales issues and agree appropriate resolution.
Lead generation, data cleansing and data sourcing.
Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied.
Prepare all communications and documentation to a satisfactory, accurate and timely standard
Monitor, order and/or replace office supplies inventory as needed.
Assist in any ad hoc tasks that may be required from time to time.
University/college education or equivalent experience.
Previous experience in a sales support / customer service role preferred
Computer literate, proficient in MS Office products including Word, Excel and Outlook
Proficient in CRM, (Salesforce and SAP preferred)
Strong organisational and interpersonal skills
Excellent business communication skills required
Excellent collaboration skills required
Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts
High level of professionalism while working with customers
Proficiency in basic math and accounting skills
Customer focused
Results oriented
Detail oriented
Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success
Must be reliable, accountable and be able to work with minimal supervision
Stericycle offers you:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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