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Location

Co. West Midlands | United Kingdom

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Job description

· Hybrid working, but full time onsite for initial 3-6 months

Lorien are proud to be partnered with a fast-growing SaaS scale-up, revolutionising trading relationships for companies across the supply chain and increasing revenue for their customers.

With valuation at over $1bn and plans to double headcount next year, it is a super exciting time for the business.

The Role

Sitting in their growing Customer Success team, this is a technical and customer-facing role, leading customer onboarding projects and helping customers adapt their product.

• Deliver end-to-end projects, from onboarding, customer training, helpdesk support triage, help centre content and new feature roll-out.
• Design and implement a configured software solution which meets customer requirements.
• Guide the customer's finance and commercial team through delivery, testing and adoption.
• Manage multiple internal and external stakeholders.

Required Skills and Experience

• Track record leading and delivering technical and customer-facing projects.
• Passion for helping customers solve their business problems
• Quick learner with a desire to thrive in a fast-changing environment
• Preferably 3 years in a customer-facing implementation/project management role

Any experience in a FinTech or SaaS company is highly desirable.

· 3% annual bonus and equity!

· 25 days holiday + bank holidays, and trade/buy scheme

· Free food and drink onsite

· Pet friendly offices

· Onsite parking and electronic vehicle chargers

Please apply with your most up-to-date CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.

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Job tags

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Salary