Contracts and Database Administrator - Ref23483

Location

Salford, Greater Manchester | United Kingdom

Job description

Contracts and Database Administrator – Salford Quays

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Credit Controller

• Basis salary up to £25,000
• Bonus opportunities
• Company Mobile Phone & Laptop
• Royal London Pension
• Life Assurance 4x Salary

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme……

Our Contracts and Database Administrator's

Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a point of contact for existing and new Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.

• Establish & implement new contract sales process & support the administration team with mobilisation as directed by the Administration Supervisor
• Work closely with the National Account Managers to meet customer expectations whilst supporting agreed internal SLA’s & the 15th monthly cut off for future months PPMs for all new contracts
• Add clear customer notes to Cash & the customer portal clearly outlining “What happens next & when”
• Proactive approach to management of customers workload
• Work towards streamlining the processing of new, renewal, renegotiation, and retention processes
• Review and respond to all customer enquiries
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA
• Effective communication with internal and external customers

• Validate the mobilisation/data change upload sheets & ensure clear communication to ensure customer satisfaction
• Identify and resolve problems on accounts post mobilisation, data change, integration
• Prepare data change upload sheets
• Interface with internal customer service on customer enquiries
• Analyse customer requests & support internal customer services to ensure best practice is shared
• Identify and report process flow issues to Administration Supervisor & highlight any potential risks to the business
• Submission of customer reports where required
• Support in training and development of staff
• Investigate customer invoice disputes, complaints and resolve within SLAs
• Ensure all emails in various inboxes are responded to within agreed SLA.
• Ensure all calls are answered in 3 rings

Who we are looking for

• Personality – Energy, Drive and Enthusiasm to succeed.

• Proven track record for improving process efficiencies and solving problems.
• Strong leadership skills with an ability to motivate direct reports.
• Excellent communication skills both written and verbal, and internal personal skills.
• Attention to detail
• Self motivated, excellent time management
• Respectful to others, customers colleagues, Managers & Directors alike

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basis salary up to £25,000 dependant on experience
• Company Laptop
• Royal London Pension
• Life Assurance 4x Salary
• Onsite Gym
• Free Parking on-site
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
• Paid Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Paid Birthday Holiday
• Development and progression opportunities
• Working hours are Mon - Fri 8.30am till 5pm with a 45 minute lunch

About Marlowe Fire & Security

From initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.

About Marlowe Fire & Security Group

Marlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.

Our Business Include:

1. Marlowe Fire & Security Group

2. Marlowe Fire & Security

3. Alarm Communications

4. Griffin Fire

5. Hadrian Technology

6. Marlowe Kitchen Fire Suppression

7. FAFS Fire & Security

8. MJ Fire

9. Morgan Fire Protection

10. Victory Fire

11. Clymac

12. Marlowe Smoke Control

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Job tags

Salary

£25k per annum