Akton Recruitment Ltd.
Location
Hackney, Greater London | United Kingdom
Job description
Permanent
Salary: £27.00 - £30.00 per hour
Location: Hackney, London
Sectors:Housing & Local Authority
Complaints OfficerHackneyTemporary Contract
This post is responsible for a caseload of investigations of complaints at stage 2 of the Council's Complaints Process made against the Housing Service which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report writing. The post holder will also be responsible for cases that escalate to the Housing Ombudsman and ensuring timely responses and provision of information requested.
Key Responsibilities Provide advice to managers across the organisation on a wide range of performance issues including target setting, data collection, benchmarking, inspection preparation, value for money assessment and quality assurance. Ensure that information collected is relevant and utilised.Identify areas where services may need more intensive support, based on an assessment of risk, and broker support from across the Business Analysis team, and other teams across the service.Responsible for investigating more complex complaints and identifying issues for further analysis.Conduct investigations into sensitive and complex corporate and ombudsman complaints.Job tags
Salary
£27 - £30 per hour
