Senior Client Risk Engineer
Location
Remote | United Kingdom
Job description
We are looking for a Senior Client Risk Engineer to join our team. This is a hybrid position: we are happy for you to work mostly remotely, but you'll visit our office in Whitechapel, London regularly (at least once a month) and will visit client locations.
Summary:
- In this role, you'll utilise technical skills in schedule risk analysis and forecasting, along with a deep understanding of nPlan's products, to enable clients to achieve valuable outcomes.
- You'll actively ensure product integration is seamless and tailored to client-specific needs and workflows, providing continuous guidance and support to maximise client satisfaction.
- You'll collaborate with product and engineering teams to prioritise impactful product enhancements based on client feedback and strategic alignment.
- You'll mentor and manage more junior Client Engineers and own strategic projects to improve our client experience processes.
- We are a very fast-growing Series A startup with investors including GV (formerly known as Google Ventures) and Demis Hassabis (founder of DeepMind).
- Base salary of £65-£75k (dependent on experience) along with generous equity package.
- Flexible working hours & locations - so long as you can do our core hours of 11am-3pm GMT Mon-Fri, we're happy.
- Central London office with private roof terrace - though working from home/elsewhere is fine too.
- Enhanced benefits package including (for example) private medical insurance, unlimited holiday allowance, annual retreat, enhanced family and sick leave policies.
Senior Client Risk Engineer
You'll play a leading role in our client-facing team, working within the Client Risk Engineering team and alongside the Customer Success team to embed nPlan within client organisations and help clients maximise the value they get out of nPlan's products. In addition, you'll work with the product as well as the commercial team to tackle strategic challenges we face with the goal to improve our product and processes. You will mentor and manage more junior Client Engineers and help them develop and grow.
Our purpose is to inspire the world to forecast correctly and empower it to tackle risk, powered by our deep learning technology and its unique ability to forecast the outcomes of construction projects. We're on a mission to change how construction projects are planned, managed and executed, and in the process unlock a trillion dollars of new project value for the world through our data-driven forecasting.
We're lucky to work on some of the largest infrastructure projects in the world, which gives us both an opportunity and a privilege to make a significant impact on the world around us, and what it will look like in the future, every day.
You'll be joining a world class and well funded team, backed by top investors including GV (formerly known as Google Ventures) that all believe in the future we are creating. We've been on a tremendous growth trajectory for the last five years, and following our latest investment round ( we've got very ambitious growth plans for 2024 and beyond.
About the role:
- Technical expertise in client engagements:
- Utilise technical skills in schedule risk analysis and forecasting to contribute effectively to client solutions.
- Utilise in-depth technical understanding of nPlan's products to deliver feasible solutions to client requirements.
- Product integration in client organisations:
- Facilitate the seamless embedding of our product within client organisations.
- Work closely with clients to ensure integration aligns with their specific needs and workflows.
- Work across sales and product teams to improve product integration processes and improve the product.
- Exceptional client experience assurance:
- Dedicated to ensuring clients have an outstanding experience with our product.
- Regularly assess client satisfaction and work towards enhancing their experience.
- Play a leading role in improving product use, messaging and performance.
- Client engagements:
- Leadership of client engagements, setting agendas and goals.
- Proactively identify and collect points of value capture.
- Coordinate effectively with sales and product teams to align client needs with business objectives.
- Bespoke analysis capabilities:
- Occasionally undertake specialised, bespoke analyses for clients.
- Develop innovative analysis solutions for clients.
- Develop analysis strategies that work across groups of clients.
- Impactful product and sales collaboration:
- Collaborate with product engineering teams to identify and prioritise high-impact product enhancements.
- Work with the Sales and commercial teams to improve the whole client experience from pre-sales to the end of the engagements.
About you:
- You have strong numerical skills and are good at thinking about probabilities and how uncertainty can affect decision making.
- Experience undertaking risk analysis, ideally in a construction context.
- You've got experience working in the construction industry.
- You have mentored and managed people and projects, as evidenced either by your professional experience or side projects you have undertaken.
- You are great at building rapport with clients and customers.
- You are a strategic thinker and collaborator who can take an ambiguous situation, work through that ambiguity and create processes for better outcomes
- You have an eye for details. If you've read this far, mention the word “crane” in your application :-)
- You have an interest in technology and how it can help solve real world problems in the construction industry.
- You can work from anywhere as long as you are able to come to our London office at least once a month.
- While the role is remote/hybrid, you could be required to travel both within the UK (usually once a month) and internationally for client meetings (usually once or twice a year).
Nice-to-haves:
- You've undertaken complex risk analysis on major projects and programmes, incl. bespoke solutions.
- You are a member of the Institute of Risk Management or Association for Project Management.
- You have a qualification in risk management or project management.
- You've got a technical degree/qualification, ideally in Engineering.
What your typical work week will be like:
Engaging Client Interactions:
You'll be part of an exciting cross-functional team, where you'll get the chance to connect with our clients at least 2-3 times a week. Imagine yourself welcoming a new client, showing them just how our product can help them reach their goals, or diving into deeper technical discussions with our long-term partners. It's all about making meaningful connections and understanding their needs!
Regular Team Check-ins:
Every day begins with a quick standup meeting – a great chance to catch up with your team, especially when we're not all in the office. Plus, we have weekly meetings to share how things are going with our clients. This is the perfect time to spot any trends or feedback that we should pass along to our product teams. Your insights here are super valuable!
Influencing Product Development:
Your work doesn't stop at client interactions. You'll also be part of key meetings where we talk about new product features. Your first-hand client experience is crucial here, helping us decide which features get the green light. Your voice really matters in shaping our product!
Structured Yet Dynamic Work Cycles:
We operate in six-week sprints, a rhythm that keeps us focused and energetic. And the best part? At the end of each fortnight, we all come together for a company-wide meeting. It's a fantastic opportunity to hear updates from different areas of the company and to ask questions. It's all about staying connected and informed!
What working at nPlan will be like:
- We are still a relatively small team so there is plenty of opportunity for a high degree of ownership over different areas of the product, and you will be directly exposed to all areas of the business.
- Your voice will always be heard. What you do or say counts, not who you are or where you're from.
- We have three core values that underlie everything we do: Learn from Everything, Be Radically Truthful, and Aim High, Run Fast. These enable us to create a collaborative, inclusive environment where we can move effectively and efficiently to implement the best solutions.
- We are a cross-disciplinary team, and come from all backgrounds and countries.
- Fantastic benefits package for Health & Wellbeing, Learning & Development, family leave, monthly team meals and more.
- We are committed to addressing the diversity problem in the tech industry, and that starts with making sure we have a diverse team where everyone feels at home and can contribute as an equal.
- Having time to yourself and a private life is important. We offer a very flexible work environment and a generous holiday policy.
- Unfortunately we are unable to provide visa sponsorship for this role.
We are working hard to create a workplace that is inclusive to everyone, no matter their background, or where they are in life. We believe that only a truly diverse place can create great products that serve a wide audience and improve the world.
We believe in equality of opportunities and that's why we make sure that these ideas are reflected in our values, and that we really apply these in all aspects of our company culture.
If you have a need for any adjustments during our interview process, let us know and we will do our best to accommodate them.
Job tags
Salary
£65k - £75k per annum
