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Head of service delivery


Wifinity


Location

England | United Kingdom


Job description

About us:

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:

We are looking for an experienced Head of Service Delivery to lead, coach, mentor and grow a team of Service Delivery Managers operating across Wifinity’s core markets.

​Your versatility and commercial acumen will see you Head the function with oversight of the team deliverables, whilst also being responsible for a handful of key priority client relationships. You will lead on performance reporting, issue management, driving process and quality improvement whilst ensuring delivery against SLAs and acting as a point of escalation. Working closely with our Head of Operational Excellence and SLT, you will be comfortable client facing and will have key input into bid process for all associated service delivery elements. You will also be the gateway for governance and work closely with our Service Transition team when taking acceptance of new sites.

Key Responsibilities:

Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.

Team Leadership:

Customer Driven:

About you:

You will be a hungry, energetic individual with a real passion for delivering excellent customer experiences. You value creating strong relationships and can engage with people at all levels. You put the customer at the heart of everything that you do and enjoy working as part of a team to deliver great outcomes.

You are able to lead and motivate a team, and have strong leadership, coaching and mentoring skills.

Your experience and knowledge:

It would be nice to also have:

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate and whose hiring outcomes and commitments are based upon your talent and experience.

This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.


Job tags

Remote jobPermanent employmentFull timeContract workLocal areaHoliday workFlexible hours


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