IT Engineer - 6 Month Contract Opportunity
Location
Erskine, Renfrewshire | United Kingdom
Job description
*Candidate must hold active SC Clearance*
Start Date: April 2024 (Subject to BPSS and SC Clearance Transfer)
Duration: 6months
Location: Erskine (5days a week on Site)
Clearance: Active SC (British only - Non Dual National)
IR35: INSIDE
The Break Fix engineer is responsible for the effective analysis, diagnosis and repair of a range of device types including laptop, tablet, desktop, printer and mobile telephone technologies. The role will also include both internal and external communication to co-ordinate each request from beginning to end.
- Responsible for repairs on customer equipment including laptops, desktops and mobile devices.
- Diagnosing and troubleshooting computer issues.
- Responsible for upkeep of repair records using internal asset and tracking system (TIMS).
- 80% Hardware break/fix - some knowledge of software tools and operating systems to diagnose, fix & install.
- Uses proactive monitoring procedures to identify problem prevention opportunities and erratic system behaviours.
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Including working to service levels and managing ticket in accordance with agreed processes.
- Contribute to knowledge base articles and operational guides, to aid team members and partners to help troubleshoot similar issues.
- Be aware of and observe all Health and Safety procedures in accordance with Company policy.
- Reviews information provided and diagnoses issue based on established procedures and scripts.
- Resolves problems by following scripts and assessing diagnostic information.
- Diagnoses basic problems, initiates basic scripts, or loads routine patches to implement the activity.
- Escalates unresolved issues or problems.
- Supports documentation maintenance by updating information and changes as directed.
Job tags
Salary
