Location
Bristol | United Kingdom
Job description
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
The Helpline Manager will play a crucial role in overseeing day-to-day operations on the 24/7 Helpline, including:
• Leading a team of Helpline Advisors to provide a high-quality service to potential victims of modern slavery, professionals, members of the public and businesses;
• Working with the Senior Helpline Advisors to ensure case response is actioned effectively and in a timely manner through reviewing all Helpline cases and referrals;
• Liaising with the Quality & Development Manager to train new Helpline staff and support the continuous development and progression of Helpline Advisors to provide high-quality service;
• Working closely with the Data Manager to ensure all data is captured accurately and in line with agreed data standards;
• Building and maintaining strong relationships with a diverse range of external stakeholders.
To apply:
• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to
[email protected] with reference to the job title.
The deadline for applications is midnight 24th March.
Interviews will likely be held during the weeks beginning 25th March and 1st April.
Training to start in May.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact
[email protected].
Job tags
Salary
£30.92k per annum
