Salesforce Solution Architect
Location
Farnborough, Hampshire | United Kingdom
Job description
GoHenry is a London and New York-based fintech company that pioneered the youth fintech and financial education category. We are on a mission to make every kid smart with money and to delight our community of 2 million parents, kids, and teens with innovative, market-leading tools to help parents raise financially healthy kids.
GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
The role of the Salesforce Solutions Architect requires work across the Salesforce Service Cloud product to deliver continuous improvement, optimisation and development of the Support Domain. A major element of this role is also to support the wider business and ensure the Salesforce roadmap is aligned to the company goals.
- Deliver hands on configuration, implementation and support for all Salesforce projects on the Salesforce Service Cloud platform, and connected 3rd party apps, to improve Salesforce capabilities and user experience.
- Management of JIRA ticket system to provide day to day user support on the Salesforce Service Cloud platform, acting as a trusted advisor.
- Collaborate with colleagues and end users to create prototypes and proofs of concept as a means of eliciting and defining business requirements.
- Monitor and improve user adoption, identify and gather requirements to improve customer and user experiences.
- Security reviews, sandbox environment management, release updates and health checks. Upkeep of any technical documentation and user guides.
- Monitoring of data flows in and out of Salesforce. Backup and Archive administration. Storage, platform usage and license monitoring.
- Working with colleagues and the wider Operations Team to ensure the Salesforce Platform supports technical and strategic elements to achieve defined objectives.
What we’re looking for
- Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience of Service Cloud.
- Experience implementing Salesforce configuration changes, including (but not limited to): Lightning Flows, Object / field management, page layouts, apps, actions, custom settings, Einstein BOT’s, Omnichannel, mobile administration, dashboards and reports.
- Ability to translate requirements into technical solutions
- Has a proactive attitude to platform enhancements
- Ability to liaise and educate stakeholders at all levels and be available and responsive to questions
- Portfolio of Salesforce Trailhead and Super Badges
- Certified Salesforce Administrator, Advanced Administrator and Platform App builder
Desirable
- Additional Salesforce certifications : Service Cloud Consultant, Business Analyst
- Knowledge of contact center operations
- Knowledge of integrated applications (Telephony applications (Vonage), Integration layers (Jitterbit, Apache Airflow) Customer Surveys/QA (In-gage)
What we’re offering
- 25 days annual leave, plus bank holidays
- An additional day off on your birthday (or any other day in the same week)
- Flexible Public Holidays
- Family-friendly leave policies
- Death in service – 4x your annual salary from month 1
- Enhanced Maternity & Paternity Leave.
- Cash Health Plan (for you and your children)
- Mental health platform – Open up
- Cycle to work scheme
- Training opportunities to further develop your craft
We’re proud to say...
- We help over two million members improve their money skills every single day.
- We’re one of Tech Track’s top 50 fastest growing UK companies.
- We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
- We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
- Our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts
- We won the Kids' Cards category of Finder's Customer Satisfaction Awards 2022
But we’re still growing, and that’s why we need you.
GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Want to join our mission?
If GoHenry sounds like a place you’d like to be, please apply using the link below.
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