Customer Service Assistant at Bristol Airport

Location

Weston Super Mare, Somerset | United Kingdom

Job description

Optime Group in partnership with a well known Ground Handling company located at Bristol International Airport are looking for Front of House Staff /Passenger Service Agents.

This is a great opportunity for someone with previous customer service experiences and someone who enjoys working as an individual or part of a team.

Start Dates:

• 22nd April 2024
• 3rd June 2024

Duties and responsibilities:

• Greeting and checking in of passenger’s baggage for their respective flights
• Checking passports, visa documentation and flight details
• Offering and aiding customers’ needs
• Direct customers to the right direction/assist if needed
• Monitoring of baggage weights/applying extra cost if needed
• Reconciliation of passengers at Boarding Gates

Shifts Available:

30, 20, 25 or 16 hours!

Please find below an example of a shift rota:

30 Hours - 5 on 3 off:

Day 1: 0300-1015

Day 2: 0430-1145

Day 3: 0500-1215

Day 4: 1300-2045

Day 5: 1230-1945

25 Hours - 5 on 3 off:

Day 1: 0300-1010

Day 2: 0430-1110

Day 3: 1000-1710

Day 4: 1500-2100

Day 5: 1500-2100

20 Hours - 3 on 6 off:

Day 1: 0300-1200/ 1200-2100

Day 2: 0400-1300/ 1200-2100

Day 3: 0400-1300/ 1100-2000

16 Hours - 3 on 6 off:

Day 1: 0300-1030/ 1330-2100

Day 2: 0400-1100/ 1330-2100

Day 3: 0400-1100/ 1100-2000

Flexibility will be required as there are some early starts and late finishes.

Skills required:

• Good eye for the details
• Previous customer service experiences
• Great communication and interpersonal skills
• Patient and understanding
• Flexibility

Documents required at interview:

• Passport or Birth Certificate
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• 5 Year Address History
• 5 Year Work Reference History

Successful candidates will be required to complete a basic criminal record check following interview.

Hours of work/Pay rates:

• Full time position with permanent role opportunity (40 hours per week)
• £ 10.50 p/h paid weekly
• Overtime paid at £15.75
• 2 weeks paid training provided
• Hours may vary working on a 5 on 3 off pattern.

Job tags

Salary

£10.5 per hour