Change & Release Analyst

Location

Milton Keynes, Buckinghamshire | United Kingdom

Job description

We have a requirement for a Change & Release Analyst to ensure that ICT Operations Change, Release Management processes and procedures are adhered to. Providing advice and guidance on the processes to technical resolver teams and stakeholders.

Key Responsibilities include:

* Facilitate the efficient and prompt triage of all RFCs, assessing the risk and priority confirming they are valid and accurate.

* Ensure all RFCs are logged in the Change Management tool.

* Co-ordinate the impact assessment of all proposed RFCs with all key stakeholders.

* Produces agenda's and minutes from Change Advisory Board (CAB).

* Prioritise and assign approved changes to the appropriate groups.

* Co-ordinate the implementation of approved Changes.

* Escalate to the appropriate management / stakeholders all deviations, issues, delays and risks identified associated to changes.

* Monitor and hasten change activity, identify and report any choke points or delays, suggest and implement resolutions to more complex cases and escalate issues that can't be resolved to the Change Manager.

* Perform Post Implementation Reviews and liaising with stakeholders.

* Provide support to the Change Managers and cover their position in times of absence.

* Identify opportunities for Continued Service Improvement and discuss options with the

Change Manager / senior managers and implement changes to procedures and policy.

* To provide support or training to users on the Service Now Management Tool (ITSM).

Essential Skills and Experience include:

* Experience of working within Change, Configuration or Release in a demanding and complex environment.

* Ability to manage multiple stakeholders and to communicate clearly with a range of people at different levels of the organisation, including the ability to liaise, explain and discuss complex issues using a range of tools, styles and techniques.

* Demonstrable understanding of the pressures and demands of a fast-moving, complex outsourcer environment.

* Demonstrable ability to plan, prioritise and co-ordinate own and team activities.

* Knowledge and experience of ITIL service management good practice, particularly

Change and Configuration Management.

* Ability to estimate risk of potential business impact from minimal data or identify the need to request further information.

* Proven ability to persuade and influence others using a variety of communication styles

* Experience of working with complex multi system, multi-site environment.

* Ability to facilitate meetings and manage any conflicts to an acceptable resolution.

* Experience of working with Service Management tools.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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