Location
Cambridge, Cambridgeshire | United Kingdom
Job description
About The Role
Introduction and overall purpose of the role
To work as a part of the operational OCS Team. The Supervisor will be required to exercise initiative and judgement to ensure the provision of an efficient, effective and a quality 'front of house' service that is supportive to the wards/departments and outer areas. The post holder will be courteous and caring to patients, visitors, all service users, and hospital staff.
Main Duties & Responsibilities of the Role - Allocate & organise day-to-day work tasks and activities, adjust staff rotas for unplanned absences and release of staff for training
- Monitoring of performance of duties as laid down in work schedules
- Performance of duties in accordance with approved methods, frequencies, and standards.
- Training & assessment of staff in the use of equipment machinery, COSHH and cleaning materials as directed
- Allocation of cleaning materials and equipment
- Make spot checks on wards and Departments to check on cleaning standards
- Monitor the compliance of the uniform policy
- Attend relevant training courses as directed
- Completion of Datix reporting system
- Adopt a flexible approach when undertaking supervisory or domestic duties as part of a team, including colleagues and other staff, working towards the highest possible standards of patient care.
- Ward cleaning and use of machinery as necessary
- Audit cleaning standards to National Standards and Quality assurance procedures on wards and Departments, take corrective action when necessary.
- Liaises with wards, departments and accommodation
- Handles complaints and takes preliminary action to resolve
- Distribution of team brief to team leaders and domestic assistants
- Take action as necessary on reported accidents at work and defects with machinery and buildings. Carry out initial investigations into accidents at work.
- Assist with Interview & selection of staff in compliance with the HR Recruitment policy
- Completion of PDR's with domestic assistants
- Return to work interviews in compliance with the HR Absence policy
- Completes timesheets SVL or work records, control and allocation of overtime within set guidelines
- Production and monitoring of stores requisitions
- Training & assessing in conjunction with the Domestic Services Training protocol
- Work to standard operational procedures.
- To work in accordance with the day-to-day tasks and activities, as assigned
- Maintain departmental records including cleaning checklists
- Requirement to support and participate in audits as required
- Adhere to all cleaning schedules for all areas across the site
- Hospital site key holder, key allocation of, user of alarm systems
- Communicate effectively with colleagues and members of Trust staff
- Communicate with tact and sensitivity in contact and communication with patients and service users.
- Fosters good working relationships within own team and across the wider teams.
- Treat patients and service users with dignity and respect.
- Ensure that confidentiality is maintained, when in contact with patients and service users
- Responsible for the security of Trust keys
- Replenish all supplies of cleaning materials ensuing stock levels are maintained
- To complete own time sheets/work records accurately and submit them on time Educational Level
- Good standard of education in English and Maths Professional Qualifications required for the job-(particularly for compliance purposes or technical requirements of the role) Essential
- C.I.L.B City and Guilds NVQ Level 1 &" or equivalent qualification.
- The ability to demonstrate supervisory experience in a Domestic or equivalent role Desirable
- Health & Safety qualification
- Team Leader/Supervisory qualification or equivalent Experience -previous experience -desirable/essential for technical competence of the role Essential
- Fully trained to National Cleaning Standards
- Being conversant with protocols in relation to Infection Control
- Previous cleaning / domestic service experience
- Full knowledge of all domestic service cleaning protocols
- Knowledge of hygiene, Health & Safety, C.O.S.H.H regulations
- Knowledge of Staff supervision.
- Knowledge of risk management
- Payroll procedures
Desirable
- Previous supervisory experience
- Decontamination Trained
- Knowledge of the Hospital site and departments within it
- Knowledge of Trust policies
- Experienced in working with colleagues from Hard FM and clinical services.
- NVQ 2 or equivalent.
- IOSH Supervising Safely Safety or prepared to study for within 3 months.
- ILM 2 Supervisory Studies or prepared to study for within 3 months. Personal Characteristics/Attributes Essential
- Safe operation and use of a variety of cleaning equipment
- Friendly, respectful of colleagues.
- Knowledge of clerical work.
- Keyboard skills.
- Knowledge of basic PC systems.
- Awareness of own limitations.
- Develop and maintain positive working relationships.
- Maintain a safe working environment for self and others.
- Willingness to take on tasks.
- Ability to satisfy Occupational Health screening.
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality. Desirable
- Record of efficiency.
- Good communication and positive contributions to previous employment.
- Proven record of excellent filing and organisational skills.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Job tags
Salary
£15.84 per hour
