Zest4 - Customer Service Advisor

Location

Wilmslow, Cheshire | United Kingdom

Job description

Job Title: Customer Service Advisor (B2B)

Reports to: Operations Manager

Department: Operations

Location: Cheshire, SK9 1NY (Hybrid working 4&1)

Salary: £21,000 - £22,500 + Company and Personal Performance Bonus

About Us:

Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions. Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.

Job Purpose:

We have an exciting opportunity for a reliable and motivated individual to join our young and dynamic team. The underlying objective of the role is to support our channel partners across the UK to service and administrate the telephony solutions connected via Zest4. The role is centred around working on our busy Service Desk, answering telephone calls, emails and working with internal and external portals. This position would suit an enthusiastic and organised person who is looking for a varied role with a real ability to progress within a growing and exciting business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.

Key Responsibilities:

• Excellent communication skills
• Excellent organisational skills
• Problem solving skills
• Ability to work under pressure to prioritise key responsibilities
• Ability to learn and adapt to new systems, platforms and processes
• Ability to work to deadlines
• Comfortable with Microsoft Office products such as Excel and Outlook
• Comfortable talking on the phone, developing relationships with partners and customers

Objectives / Responsibilities

• Liaise with Zest4 partners and customers via multiple workstreams such as email, telephone and our customer portals
• Provision new business on our various network platforms
• Management of in-life changes with various networks
• Management of tasks within our own Self-Serve Portal
• First and second line billing queries
• Accurately enter order details onto network systems and onto the Zest4 bespoke billing platform
• Develop a good working knowledge of all products sold by Zest4
• Perform Customer and Partner service tasks and support this team.
• Work within other teams and on various projects where required

Job tags

Salary