Location
Basingstoke, Hampshire | United Kingdom
Job description
Full Time, Permanent or option for 1-year fixed term contracts available
37.5 hours per week, Monday to Friday, 8.30am – 17.00pm
Salary up to £24,000 per annum
About the Role:
Due to a new contract win we are seeking a Relocation Administrator to join our team. As a Relocation Administrator you will be working for a Central Government accommodation contract. You will report into the Lettings manager and working within a team of 7.
A Relocation Administrator with our Basingstoke branch, you will be the first point of contact for the service users, you will inform them of their entitlement for the properties, organise the whole process of the move from start to finish, make sure that all compliance is completed and recorded and keep in regular contact with the service users to keep them updated at each stage.
- Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require the ability to prioritise workload and have the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
- Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
- Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet required standards before move in and providing office support for field staff.
- Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
- ensure that Landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
- Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance. To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
- Undertake ad hoc projects and provide support and cover for colleagues and teams
Role Criteria:
- High level of customer service experience
- Experience dealing with incoming calls and queries
- Office based experience
- Able to follow strict processes
- IT literate including Microsoft and outlook
- Ability to stay calm under pressure
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before employment.
0:00 / 2:45
About Us
We are the people behind the smile!At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.Our Values - Customers / Innovation / Teamwork / Responsibility
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Job tags
Salary
