Location
Aylesbury, Buckinghamshire | United Kingdom
Job description
Job Profile:
beverage offering to our customers through polite and efficient customer service and hygienic and effective food and beverage preparation.
Key Responsibilities: - To lead, manage and develop the team to ensure that company standards are maintained.
- To take responsibility for cash handling.
- To ensure that cashing up is done at the end of each shift.
- To investigate and deal with any discrepancies.
- To take responsibility for ordering stock, to ensure that appropriate stock levels are maintained.
- To be responsible for managing staff rotas, ensuring that appropriate staff levels are in place and cover for sickness and holidays is arranged.
- To manage staff behavioural and performance issues in conjunction with the Managing Director and in accordance with policies and guidelines.
- To be involved in staff recruitment and take the lead on training any new employees, ensuring that training records are logged.
- To greet and serve customers in a polite and efficient manner in accordance with Company guidelines.
- To manage any complaints appropriately and professionally.
- To prepare hot beverages using appropriate barista equipment, ensuring that drinks are prepared correctly and in accordance with the customers’ specifications. To serve cold beverages as required.
- To prepare and serve alcoholic beverages if provided at your location, ensuring that licensing restrictions are adhered to.
- To ask for appropriate customer ID.
- To prepare or serve food as required, ensuring compliance with hygiene and presentation standards, and ensuring that probe temperature checks are carried out where To lead and manage a team to ensure the provision of an excellent food and necessary. To ensure that equipment such as grills or microwaves are operated safely and correctly.
- To ensure the highest standards of cleanliness throughout the restaurant. To adhere to any cleaning requirements or rotas as required.
- To proactively ensure that tables are cleared promptly and the café appears clean and tidy at all times.
- To carry out temperature checks for fridges and freezers to ensure they remain at safe and appropriate levels.
- To ensure the safety and security of all keys, monies and equipment.
- To attend any meetings or training relevant to the role.
- To act as an ambassador for Iannelli’s and promote it as a professional and effective.
- business.
- To comply with any Health and Safety requirements and other policy guidelines related to your role.
- To carry out any other task associated with the role as reasonably requested by the Managing Director.
Person Profile: Experience:
Essential requirements:
- Experience of leading and supervising a team
- Previous experience in managing a restaurant, café or similar
Skills and Attributes:
Essential requirements:
- Ability to lead and develop a team.
- Articulate, professional communication skills.
- Friendly, polite and professional manner.
- Enthusiastic, proactive and hard-working.
- Smart, professional appearance.
- Excellent customer service skills including the ability to resolve complaints.
- Sense of urgency and ability to work quickly to ensure customers are served promptly.
Qualifications:
N/A
Desirable requirements: - Basic Food Hygiene Certificate
Job tags
Salary
£28.5k per annum
