Events Operations Manager

Location

Brockenhurst, Hampshire | United Kingdom

Job description

Job Vacancies

Events Operations Manager

Type – Full time, permanent (48 hours per week), 5 days out of 7 on a rota basis

Reports to – Hotel Operations Manager

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages.

We are seeking an Events Operations Manager to work alongside the Restaurant Manager, overseeing the day-to-day management of our Food & Beverage offering, with a particular focus on Events, Conferences & Banqueting. You will be the ‘lead’ host running weddings and private events/dinners, on hand to ensure our guests receive the highest levels of hospitality, guest care and service. You will have the ability to communicate with flair, conversing fluently and confidently with guests. Your priority will be to develop, mentor and communicate effectively with your staff so you are able to showcase an engaged and committed team who deliver exceptional service as well as support and encourage each other within the workplace. This is a fantastic opportunity for a career-driven professional to join an F&B team pushing for accolades and offers real chances for growth and career development.

You will host/manage the smooth running of wedding, function & event operations, maintaining the highest of four-star standards

You will support and manage the efficient running of day-to-day operations for breakfast, lunch, afternoon tea, dinner, conferences and bar service

Ensuring the team are focused and deliver a great guest experience all of the time, maintaining three Rosette standards and monitoring staff performance

Motivating teams to upsell and ensuring that all staff focus on this key business area

Full understanding of emergency procedures i.e. fire evacuation, fire marshal trained, fire extinguisher trained, first aid trained

Support and drive team objectives, focusing the team on these important goals

Liaise closely with the Restaurant Manager and Head Chef to ensure effective communication and promote/improve the F&B offering

Be visible at all times during service

Previous Hotel/Events/F&B experience in a similar role, preferably 3* hotel or higher

Good knowledge of wines, spirits and cocktails

Excellent interpersonal and up-selling skills

A friendly positive attitude and a collaborative approach to teamwork

A focus on customer service and the guest experience

Able to work well under pressure and a strong work ethic

Passion for the job and ambition to succeed

Excellent level of English

Up to £35,000 per year plus Service Charge tips

Free off-peak use of the spa and gym facilities

Free meals on duty

Paid day off on your birthday

Training & development opportunities

Complimentary hotel and spa experiences offered as part of your training

Discounts off hotel stays, restaurants, spa services and products

Friends and family discounts

Referral bonus for introducing a friend

Enhanced annual leave for long service (5 years+)

Free access to an Employee Assistance Programme

Pension scheme

Free onsite parking

Job tags

Salary

£35k per annum