CBRE
Location
Northern Ireland | United Kingdom
Job description
As Contract Support/Site Support Coordinator you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand.
Accountable for all CBRE responsibilities for their site or sites, including but not limited to team leadership, management of supply partners, ensuring process compliance and delivery of financial requirements in line with Client approved budget. Responsible for all local client engagement, building the local relationship through monthly meetings to support the account vision. You will also be responsible for the scheduling of work orders to the engineering team.
Quality, Health, Safety and Environment
● It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
● To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
● You will hold the list of the Technical teams tools, equipment, test records i.e. calibration / inspection records and ensure this is kept up to date by the technical team on site
● CBRE has deployed well developed and thorough QHSE Log books. It is your job to validate that these are compliant (pre-audit), drive the application of changes and to ensure that they are maintained
● As with all of our team you are required to report all accidents, occupational illnesses and emergencies. In this role you will also ensure that the team knows how to follow that process and will validate that the subsequent actions have been taken to close out the incidents including sharing any lessons learned
● You will be undertaking monthly audits to ensure subcontractor files are statutorily compliant with QHSE requirements and reporting any challenges through to the Technical and Soft Services Managers
● You’ll ensure all QHSE audit actions are tracked and closed before the deadline
● We have an internal audit structure. It is your role to ensure that all audit actions raised on any site are implemented for all appropriate sites in the portfolio
● You are a key point of coordination with our account Standards & Compliance Lead & actively engage with all CBRE communications ensure that your team around can access those messages and has understood them
Operations
● This is a central role so you’ll need to create and actively maintain constructive and positive professional relationships with clients, colleagues and supply partners
● To do that you’ll be actively contributing to team huddles and logging your own facilities issues (including chasing down the remedial actions!)
● This role helps us to run the business. That includes monitoring the operational team’s work to ensure that it is functioning within required standards
● You help set the rhythm of business by monitoring and reminding the team of upcoming actions and deadlines
● You will schedule work orders to the engineering team as and when work order are submitted to the Si7.
● You will provide updates and reports around upcoming and overdue work orders as part of an operational report to the client
● You will own the maintenance of the Site delegated authority (DOA) matrix, the on call rota, the business continuity and disaster plan and the escalation maps. You’ll help them to maintain and audit the out of hours escalation rota
● As a central coordinator you’ll be expert on Client and CBRE policies and procedures. You’ll audit them and deliver training on them
● You’ll assist with the assignment of works tickets to the CBRE team on your sites
● You may also help with the CMMS system
● You are the knowledge centre of your site team
● You are also the team’s connection point with other central teams.
● You are the administrator of the site’s team tracker (for leave and absence) and you escalate trends to management as they are identified
● You’re the coordinator of new employee onboarding & offboarding. You operate but don’t deliver our central training and processes including NDAs, technology set up, etc.
● You support the preparation and delivery of monthly Contract and Business Unit Reviews
● You help your team to prepare the Site Monthly Operational Reports, providing the local narrative that identifies trends and potential opportunities for improvement initiatives, including on our KPI’s & SLA’s
● You’ll be asked to produce site level ad-hoc reporting as requested by our Client or our Management Team
Finance
● Helping the team to manage and process finances is a central aspect of this job. You will be manage the site team’s production of purchase orders, billing applications, calculating margins, raising invoices and submitting them to the Client
● You will assist with the processing of supplier invoices
● We produce a lot of financial data. In this job you will be managing the team’s submission and consolidation of some crucial management reports (such as P&L, WiP, Unbilled Revenue, Debt, OPO, PO & Invoice Pool).
● You’ll be vital in helping the Facilities Manager to manage and where needed chase down debt.
● You are the right hand of the Facilities Manager and will help them to prepare and review our monthly Contract and Business Unit Reviews managing the team’s submission and consolidation of some crucial management reports (such as P&L, WiP, Unbilled Revenue, Debt, OPO, PO & Invoice Pool).
● You are a champion! In fact you are a champion of many things! Specifically, you are the team’s champion for the Country financial system (e.g. myBuy)
Job tags
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