Bolton NHS Foundation Trust
Location
Bolton, Greater Manchester | United Kingdom
Job description
PREVIOUS APPLICANTS NEED NOT APPLY
The Emergency Department based at the Royal Bolton Hospital is seeking to appoint 4 WTE enthusiastic, motivated, empathetic and caring individuals to join our busy Clerical Team. The role involves working on your own initiative as well as part of team, working alongside clinicians, fellow secretarial and clerical staff.
We require friendly, approachable people with previous customer service experience, to work as a member of our multi-disciplinary team within the Emergency Department. Your duties will include working within the four clerical areas of the Department.
A professional and presentable manner is required. Sound communication skills are essential, as well as the ability to follow instructions and a willingness to learn.
You should be reliable, punctual and flexible, as full shifts are worked including weekends, Bank Holidays and night shifts. You will be required to work flexibly and be able to work all the following shift times on a rotational basis: -
07:00 until 19.30
07:00 until 13.15
13.15 until 19.30
19.00 until 01.15
19.00 until 07.30
We are offering a choice of the following hourly contracts of 11.5/23/34.5 and 37.5 hours per week.
Applicants who cannot fulfil the 24/7 shift patterns/hourly contracts need not apply.
For further information please contact Lynn Salmon (Business Support Manager) on 01204 390252 or Kim Lowe (Clerical Manager) on 01204 390381 (email â [email protected])
You must have excellent customer service skills, be dedicated and courteous. You will also have excellent verbal and written communication skills with excellent keyboard skills. You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present!
Main duties of the job are: -
Based just off the M61, twenty minutes from the centre of Manchester and with excellent transport links to the rest of the North West, we are a forward thinking Foundation Trust.
Royal Bolton Hospital has a catchment population of approx 350,000 people.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment. We aim to be inclusive and therefore applications form all sectors of the community are welcomed.
Job Description â Band 2
Job Title: ED Clerical Officer â full time and part time
Hours of Work: Full/Part time
Department/Ward: Emergency Department
Division: Emergency Medicine, Acute Adult Care Division
Base: Royal Bolton Hospital
REPORTING ARRANGEMENTS
Accountable to: Operational Business Manager
Business Support Manager
ED Clerical Manager/Supervisor
ORGANISATIONAL CHART
JOB SUMMARY
The post holder will work as a member of the ED clerical team providing comprehensive support to health professionals within the Emergency Department.
Following training, duties will include, reception, registration, Quad Clerk, data input, retrieval and archiving of clinical notes.
The post holder will be expected to be involved in the implementation of new working practices and ensure patients receive a high quality of service.
DUTIES AND RESPONSIBILITIES
The Post holder will need to adopt a flexible approach as all duties are rotational and working hours will vary. The areas of work and related duties and responsibilities are detailed as follows: -
Health, Safety and Security
Confidentiality
Data Quality
All employees are reminded about the importance of Data Quality and staff should make themselves aware of both departmental and corporate objectives for Data Quality.
Data Quality forms part of the appraisal and objective setting process for staff responsible for data entry and data production; staff should ensure that they adhere to policies and procedures at all times. Failure to do so may result in disciplinary action being taken.
Codes of Conduct and Accountability: You are expected to comply with relevant Bolton NHS Foundation Trust codes of conduct and accountability.
Infection Prevention and Control: You must comply with all relevant policies, procedures and training on infection prevention and control.
Safeguarding Children and Vulnerable Adults: You must comply with all relevant policies, procedures and training on safeguarding and promoting the welfare of children and vulnerable adults.
Valuing Diversity and Promoting Equality: You must comply with all relevant policies, procedures and training on valuing diversity and promoting equality.
Training: Managers are required to take responsibility for their own and their staffâs development.
All employees have a duty to attend all mandatory training sessions as required by the Trust.
Any other general requirements as appropriate to the post and location.
The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.
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Date prepared: Sept 2019
Prepared By: Clinical Business Unit Manager
Updated: Aug 2022 OBM BSM
Job tags
Salary