Location
Maidenhead, Berkshire | United Kingdom
Job description
JOB DESCRIPTION
Job title: Sales Support Executive
Location: Maidenhead
Reporting to: Sales Operations Manager
Role context and purpose:
The Sales Support Executive role is varied and fast-paced. Working alongside multiple teams to ensure a smooth running of the administrative operations, the Sales Support Executive is responsible for supporting the Sales function by means of preparing contracts, provisioning of basic orders, communication with clients once they’ve signed their contracts, and providing ongoing administrative support to them, and our suppliers. The Sales Support Executive will work closely with their colleagues, and wider sales teams to provide ongoing support in our company growth, and in maintaining our existing client base.
Key Responsibilities:
- Prepare and manage company documentation and assist in the sales administration of contracts, orders and cancellation forms for various suppliers, as well as basic reporting
- Support the Sales team with producing pricing tool quotations for new and renewal orders.
- Support the Sales team with processing and progressing sales orders and liaise with delivery teams to ensure successful client installations.
- Communicate with clients on the telephone and in writing through the customer portal on a regular basis to continue building relationships
- Assist in the on-going management of customer accounts, resolve enquiries and issues, and proactively manage smaller sales projects from pre-sale to delivery
- Manage workloads to ensure sales process and sales delivery meets agreed standards.
Additional Responsibilities:
- Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director.
Special Conditions:
This role may require occasional visits to alternative Pulsant sites and offsite events.
PERSON SPECIFICATION
Education & Qualifications
Essential
- Minimum GCSE/O level or equivalent, in English
- Fluent English in both writing and spoken
Desirable
- Degree or higher/equivalent in relevant sector desirable but not essential
Experience
Essential
- Experience in working within an administrative team with set goals and deadlines
- Experience working with Microsoft packages, for example Word, Excel & Power Point
Desirable
- Demonstratable experience in working with customers in a fast-paced environment
- Experience of Sales support, within the IT industry
Competencies & skills
Essential
- Ability to monitor and manage multiple activities in a fast-paced and fluid environment
- Professional, especially when working with customers
- Excellent communication skills face to face and via telephone and emails
- An enthusiastic, driven, committed and flexible approach to work
- Solutions driven, confident and friendly approach in dealing with people
- Natural initiative and pro-activeness to their method of working
- Excellent analytical, process and documentation skills
- Be open to new ideas and have a positive outlook
- Excellent relationship building skills
- Must be a team player but also able to work on own initiative with minimal supervision
- High degree of accuracy and attention to detail
- Ability to work well to deadlines and under pressure
- Ability to prioritise and coordinate multiple activities
- Ability to think logically.
Knowledge
Essential
- Knowledge of applications and IT.
Desirable
- Knowledge of cloud services and internet service provisions
- Broad, relevant knowledge of the IT industry
- Broad, relevant knowledge of telecommunications
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Job tags
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