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Location

Crawley, West Sussex | United Kingdom

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Job description

A Vacancy at South East Coast Ambulance Service NHS Foundation Trust.

111 Call Handler (Health Advisor) - Crawley

Your NHS needs YOU!

Why apply for this role?

Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

You are the first person our patients speak to when they call 111 when it's urgent or if they just need advice and support.

Progression Opportunities

We offer excellent training and career development opportunities for ambitious employees both within the call centres and also opportunities to explore different roles within the wider Trust such as Human Resources and Administration and operational front-line roles, leading to a career as a Paramedic or in Senior Management.

What makes a great NHS 111 Call Handler (Health Advisor)?
• Our 111 Call Handlers are all caring and empathetic
• They all have great communication skills and love talking to people
• They're all happy and able to work flexibly
• They all love making a difference to people's lives

As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates and weekends but due to our flexible working, we will work with you to create a rota that gives you a great work/life balance whilst meeting the needs of the trust.

Please note that it is a requirement to work 3 out of 4 weekends per month.

Training

We will provide full training in a warm, friendly environment in our NHS 111 Call Centre.

Our comprehensive training programme:
• 9 weeks training
• Has a ‘must’ attend policy due to you obtaining your Pathways licence
• Comprises of classroom and observing and mentoring periods within the working environment
• Is designed to fully support full transition to call handling independently

Training schedules

Weeks 1 - 3 - Monday - Friday, 08:00 - 16:00 / 16:00 - 00:00

Week 4 – Monday and Tuesday 08:00 – 16:00 / 16:00 - 00:00 . The rest of the week will be mentoring, this will be a variable shift pattern whilst you shadow your coaches shifts

Weeks 5 - 9 – Diamond Pod, variable shift pattern

Why Work At South East Coast Ambulance Service NHS Foundation Trust
(SECAMB)?

What we can offer you:
• Competitive salary of £22,816 - £24,336 with the earning potential of up to £28,000 per annum
• Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £15.00 per hour. For Sundays and Public Holidays, you will earn approximately £18.60 per hour
• Generous NHS Pension Scheme
• 35 days’ annual leave inclusive of Bank Holidays (pro rata)
• Free parking
• Access to Blue Light discounts
• Award winning Wellbeing hub
• Staff networks
• Training and development
• Salary Sacrifice schemes for cars or push bikes
• Free Enhanced DBS check
• Bonus scheme

The role of an NHS 111 Call Handler (Health Advisor)

When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more
suitable services.

This role can be demanding, challenging and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.

Applicant Requirements
• Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service
• We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment
• You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience
• This role is suited to people who remain calm under pressure, good at problem-solving and have excellent interpersonal skills, with an empathetic nature

Further Information

All successful applicants will be required to undertake an Enhanced DBS check for adults and children.

This advert closes on Sunday 10 Mar 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary

£22.82k - £24.34k per annum