Apprentice Customer Services Administrator Sellindge Surgery

Location

Ashford, Kent | United Kingdom

Job description

What you will do in your working day

Duties may be varied from time to time under the direction of the Practice Manager or Assistant Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Processing personal requests for medications, ensuring callers are directed to the appropriate healthcare professional, should a query arise.  This may be with a GP, nurse/HCA, pharmacist or signposting to any other service as required.
• Assist patients either face to face or on the telephone to deal with their dispensary enquiries.
• Processing and distributing incoming (and outgoing) mail.
• Processing prescription requests.
• Taking messages and passing on information.
• Administrative duties.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing help and information to patients and visitors.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Unpack and process deliveries for the dispensary.
• Ordering, re-ordering and monitoring of stationery and other supplies.  Re-stocking the stationery cupboard with these supplies.
• Provision of refreshments for staff and visitors as required, washing up afterwards and keeping the kitchen area clean and tidy.
• Administration for monthly prescription claim.
• Assist the team with unwanted or returned dispensary items.

Confidentiality - 

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The training you will be getting

• Customer Services qualification, Level 2 Standard.
• On the job training with the employer whilst working towards the Apprenticeship Standard.  
• Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What to expect at the end of your apprenticeship

• Potential for full time employment for the right candidate.
• There are opportunities to progress from a Level 2 to a Level 3 qualification.
• Many employers retain apprentices in full/part time positions.
• The qualifications you gain can also help you to get into higher education or other employment.
• Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
• Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Job tags

Salary

£12.38k per annum