Location
Cheltenham, Gloucestershire | United Kingdom
Job description
About us
Red Kite is a boutique holiday let management company operating in the beautiful rolling hills of the Cotswolds. Founded in 2021, we saw an opportunity to bring a fresh, modern and technology driven service to holiday letting. Our aim is very simple: 1) Deliver outstanding service to guests and owners 2) Grow organically with quality (not quantity) homes and 3) Use technology and personality to set us apart from the competition. We have big plans to shake up the industry and expand our service to all inspiring homes and places throughout the UK. We have 50 wonderful homes under management and are looking to grow this to 100 in 2024.
We are hiring an Account Manager:
Responsibilities
- Liaising with property owners and consistently delivering an excellent service.
- Gathering the information needed to manage key operational processes.
- Creating online listings, writing engaging copy and working with photographers to best capture and promote the homes.
- Managing your portfolio to optimise performance including tracking key metrics, comparing data and making adjustments and recommendations as required.
- Resolving problems and mediating between different stakeholders.
Business Support
- Work 1 weekend per month which involves leading our Operations support - Guest Experience, Housekeeping & Maintenance. As a small business, this is a shared responsibility between team members to ensure quality service 365 days a year.
Required
- A genuine passion for providing great service and going the extra mile.
- Outstanding communication skills, both verbal and written.
- Personable - you like meeting new people and building long lasting relationships.
- High attention to detail - precise in how you work and adept at spotting errors and inconsistencies.
- Self-starter - confident making decisions independently.
- Excellent time management skills - well organised, can prioritise quickly and effortlessly.
- Tech savvy - comfortable with latest apps/software and constant iteration/changes to processes.
- Able to work well under pressure, learn and adapt quickly to meet deadlines.
- Positive approach to life and work - we are a “can-do” team.
- Love travelling, the Airbnb industry and the Cotswolds!
Desirable
- Good knowledge of the Cotswolds and surrounding areas
- Able to identify areas for improvements and build solutions.
We are team-players, so it is essential you are happy to get involved in anything and everything when required (big or small). As a young and growing business, your responsibilities may change depending on business priorities and you must be comfortable with that - this should excite you, knowing that two days will never be the same and you will learn lots here. We are building a business together and will look to you to take ownership and lead from within. This means excellent opportunities for you to learn, grow and excel as the business grows and expands.
Benefits
- Salary of £28,000 - £35,000+ (dependant on experience).
- Company stock options in the business.
- 33 days holiday per year - bank holidays are not off as standard, though you can request these off. This is 25 days holiday + 8 days bank holidays in lieu.
- Plus, an additional day off on your birthday (you should never have to work birthdays!)
- The best tech to do your best work - Apple MacBook Pro or top of the range Windows laptop.
- £500 budget to set up a great working from home environment.
- Free company iPhone.
- Remote-first with occasional company meet-ups in the Cotswolds.
- An entrepreneurial and creative environment where great ideas are actively encouraged.
- Opportunity to join an early stage business where your impact is felt every single day and where you can grow with the company.
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