Temporary Events Administrator
Location
Central London | United Kingdom
Job description
Temporary Events Administrator required by an international membership organisation based in central London. The postholder will provide support to events operations staff with the administration of their events to ensure a positive delegate experience. These will include conferences, lectures, seminars, webinars, corporate functions and meetings and other ad hoc events with up to several thousand attendees.
This is a temporary role for circa 4 weeks in the first instance (may be extended) – paying circa £13.00 to £14.00 per hour – offices based in central London (Zone 1) – hybrid working
Duties include:
- Answering delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service
- Registrations, booking amendments, and cancellations of delegates to ensure accurate records are kept
- Monitoring events/papers inbox to ensure that all communication is answered in a timely manner
- Setting up online events on the preferred platform, communicating speaker login details.
- Supply pre-event communication to delegates to ensure delegates receive correct and accurate information
- Compile final attendee lists, and send post event surveys to delegates
- Work with other departments to create specific guests lists for specialist topic events
- Communicate with authors, speakers regarding presentations and audio visual requirements
- Administration of sponsor and exhibitor contracts, ensuring their requirements are met
- Preparation of event reports to ensure that all event details are correct for staff use on the day
- Preparation and issue of delegate badges and event materials for use on the day
- Processing submissions of technical synopses and papers on database and liaising with authors accordingly
- Record minutes at meetings (occasional) to ensure records are accurately kept
- Extracting information from files or systems and compiling reports in standard formats
- Demonstration of tasks for new or temporary staff as required
- Ordering catering (possibly for meetings) to ensure a positive customer experience for attendees
- Processing registration fees and issuing refunds
- Assisting on the day at events with registration, front of house/online trouble shooting, ensuring that good customer service is always maintained
Job tags
Salary
£13 - £14 per hour
