Dynamic Nation
Location
Oxfordshire | United Kingdom
Job description
Microsoft Dynamics AX, Dynamics AX 2012, Dynamics AX7, Dynamics 365, Dynamics NAV, Dynamics ERP, Service Manager, Retail.
Our client is the UK’s #1 Microsoft Dynamics multi-channel solution provider. They are a Microsoft Gold Certified Partner and Inner President’s Circle member and are focused on providing cutting-edge technology solutions to numerous leading UK organisations.
They work with over 400 national and international brands, and their goal is to intelligently connect and apply technology to make their clients’ lives easier, more prosperous and to meet customer demands now and into the future.
This role is an excellent opportunity to join their 180+ team of Microsoft Dynamics professionals and work in a dedicated, energetic technology environment. They continuously invest in training, competency and education programs for their staff and they foster teamwork and entrepreneurship and are a Gold Standard Investors in People.
Responsibilities
Periodic visits and communication with customers ensuring customer satisfaction across day to day business activities
Build and promote a partnership relationships with the Clients
Understanding business requirements and practices to give best service to Customers
Identify and manage queries, improvements, value add activities and solutions accordingly
Creation and management of Service Requests
Preparation of proposals for additional work or product requirements liaising with relevant personnel
Day to day overseeing of work requests delivered to the customer
Ensure the business is aware of high profile issues and sensitive customers
Carry out service reviews periodically to ensure highest possible service level delivery
Prioritisation of issues and customer queries, meeting service level agreements
Obtain and analyse feedback from customers and drive process development based on the outcome
Manage consultancy to customers to ensure best use of customer solutions
Organisation of ordering software and hardware
Assisting in customer events
Ensure departmental SLA’s are being achieved
Ensure business processes are being adhered to
Skills and Experience
Working within a customer service environment
Retail and wider business process understanding
ERP consultancy experience in Microsoft Dynamics
IT skills including Microsoft Office stack
An understanding of project methodologies
Good administration skills
If you have the above background, then please get in touch.
We are a different kind of recruitment agency specialising exclusively in Microsoft Dynamics across the UK, with international aspirations. We differentiate ourselves through our highly personalised approach and by supporting the best Microsoft Dynamics professionals through the whole of their career journey rather than just with their next career move. Get in touch with us today to discuss your Microsoft Dynamics career.
Job tags
Salary
£40k - £50k per annum
