Customer Engagement & Proposal Coordinator
Location
Uxbridge, Greater London | United Kingdom
Job description
Customer Engagement & Proposal Coordinator
Encore, Uxbridge
Salary: £30-35,000 (dependant on experience)
Position Overview
The role of Customer Engagement & Proposal Coordinator, is to support the delivery of initiatives that improve the sales effectiveness and productivity of our EMEA sales force as well as develop customer facing communications in response to client & venue requests for proposals & presentations. Responsibilities will include the design and development of sales content and toolkits, partnering with capability owners to improve conversion and win rate across our commercial, operations and production teams where they are involved in selling. This role requires an innovative approach to develop the right content and tools that transform sales skills and behaviours.
They’ll participate in activities related to the development, planning, and scheduling of proposals. This position coordinates and produces the proposal (RFI, RFP, MSA etc.) response while coordinating and assembling deliverables from multiple departments to ensure that all pieces of the proposal come together in a timely fashion. Responsibilities include introduction and implementation of all necessary proposal procedures and processes.
This role is responsible for enhancing proposal development and pushing the company beyond its current model by challenging the status quo and engaging sales, creative services, and operations leadership to produce a successful RFP response process.
This role must be able to execute the current process while preparing to solve future needs. In general, a high degree of flexibility between the positions in the CE team must be planned in order to manage the current and sometimes unpredictable workload together as a team.
This position reports to the Sr Manager, Customer Engagement.
Your perspective:
- BUPA full coverage Private Healthcare with no excess payments for the employee
- Hybrid working - 2 days per week; working from home is available
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Proposal Department Management
- Drive Results - Develops processes and infrastructure to support the timely, accurate submission of responses.
- Manage the RFP response process for positioning Encore in a successful manner through customer facing proposals.
- Create customer-facing outputs that illustrate a compelling value story for customers that utilise best practice responses and competitive strengths.
- Deliver World Class Service - Coordinate RFP responses, which includes reviewing and analysing RFPs, collaborating with key sales and account managers on specific sales strategies and positioning for successful customer negotiation and/or renewal agreement.
- Proposal development includes assigning tasks and timelines to a variety of departments, monitoring and managing tasks and timelines, validating data with subject matter specialists, and compiling all information into a proposal format to meet RFP requirements and Encore standards.
- Do the Right Thing - Ensure the quality of the proposals with respect to grammar, formatting, and imagery.
- Track overall proposal results and keep a documentation according to the pipeline of opportunities and key learnings
Proposal Tool and Data Management
- Actively manage proposal content to maintain a robust, relevant database in alignment with corporate brand guidelines, technology solutions portfolio, and related content.
- Assess and enhance the visual approach to proposals to ensure that we are staying at the forefront of a modern, effective look and feel.
Template Standards Management
- See the Big Picture - Work cross-functionally to enhance and build upon our standards, ensuring we provide the best possible solutions to the sales organisation.
Sales Strategy Development
- Ability to coach sales teams in persuasive writing and proposal best practice.
- Value People - Partner with sales managers and account specialists to help maintain a high standard during the bidding process.
- Focus on understanding the customer journey, their past experiences, and their current needs in order to tailor a custom narrative in each proposal presented.
- Strive to explain each solution presented and how it will meet the needs of the customer.
Sales Content Management & Development
- Develop content and toolkits to maximise sales impact
- Deliver effective solutions to upskill our sales force on new products/services, partnering with capability owners
- Proactively seek out and develop case studies to support conversion and win-rate, leveraging our sales pipeline & delivery teams
Sales Best Practice
- Develop and deploy quick guides and short-form mixed media content to drive consistency in our sales approach, and elevate the performance of our sales teams
- Work with the learning & development function by feeding into our role based development programs specific to sales competencies
Customer Revenue Development
- Create innovative concepts and customer propositions for sales development activities such as demand generating campaigns and customer use cases for products and services.
- Support Marketing to enhance collateral and sales tools, with improved customer value
- relevance to sales approach
Job Qualifications
- 5+ years of experience in a combination of a sales and content development role
- Strong design skills with competency across the Adobe Creative Cloud suite, e.g. InDesign, Photoshop and Premiere Pro, as well as Canva and Powerpoint
- Experience in the application of design thinking methodology
- Experience with CRM technology- ideally Microsoft dynamics
- Excellent written and verbal communication skills
- Works well under pressure with project deadlines and multiple deadlines
- Builds relationships and works collaboratively with team members at a variety of levels across the organisation
- Able to work autonomously utilising the latest trends within the events industry and creative space
- Knowledge of the hospitality or meetings & events industry would be beneficial
Competencies
- Ownership
- Collaboration
- Organisation savvy
- Business insight
- Creativity
- Autonomy
- Design thinking
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