Location
Co. West Midlands | United Kingdom
Job description
Head of Industry Operations
Consult Energy are working with a B2B Energy Supplier who are looking to add a Head of Industry Operations to their team . The company supply businesses across the UK with zero carbon, 100% renewable electricity.
Head of Industry Operations What you ll need. - A thorough understanding of all contract types including Flex and Passthrough products is essential
- Previous B2B customer experience operating at a senior level is essential, with SME and I&C customers.
- Detailed knowledge of the end–to–end B2B customer journey from onboarding through to billing.
- Confidence in problem solving and being able to clearly articulate the issue and identify and drive forward solutions.
- Prior experience of target setting, employee engagement and development
Head of Industry Operations What you ll do. - You will be accountable for delivering industry leading billing performance levels for B2B I&C customers.
- Be responsible for all industry processes including, registration activities and metering and settlement processes.
- Setting the strategy for how the back–office related processes are completed. This includes, but is not limited to, the customer registration process, delivery of all monthly billing performance metrics, maintaining low unbilled volumes and all metering and settlements processes, including achieving the company and Ofgem annual Smart metering rollout targets.
- Management responsibilities for all employees within the Industry Operations area comprising of the Billing and Metering & Settlement teams.
Location: Midlands – Hybrid
Start date: ASAP
Apply for the
Head of Industry Operations vacancy online today by sending an up–to–date CV and cover note
Head of Industry Operations
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