Location
Corby, Northamptonshire | United Kingdom
Job description
iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
Job Description
An exciting opportunity has arisen for an Account Administrator to join our team in Corby on a full time permanent basis.
Salary: £21,762 per annum, (£11.16 per hour).
Working hours: Monday-Friday, with occasional weekend cover, 8am-4pm/9am-5pm, (37.5 hour week).
As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks. You will also assist the team in managing client volumes and stock holding value ensuring swift despatch of returned items.
Key Duties of an Account Administrator:
- Management of Contact Centre queries and log issues with site accordingly.
- Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
- Management of multi client inbox, and respond to emails in a professional and timely manner.
- Role will involve direct contact with Clients.
- Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
- Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations.
- Managing back orders and accompanying Intraday calls and emails.
- Assisting with meeting room calendars and bookings.
- Provide annual leave cover for the Account Executive and administration colleagues.
- General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
- Liaising with client key contact on a daily basis in an articulate and efficient manner.
Qualifications
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurised environment.
- Ability to work using own initiative.
- IT literate with knowledge surrounding MS Office.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven, in order to maintain a high level of customer focus.
Additional Information
As part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Job tags
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