Vale of Glamorgan Council
Location
Vale of Glamorgan, Wales | United Kingdom
Job description
Job Category : Admin & Clerical
Location : Contact One Vale (C1V), Vale of Glamorgan Council
Start Date : Immediate Start
Salary: £10.19
Telecare is a community alarm service which uses technology and equipment to be able to improve the independence and safety of otherwise vulnerable people. These devices are linked to a 24hr-a day 365 days a year monitoring centre based alongside the Telecare team at Contact one Vale.
Duties include to answer and to respond efficiently to all incoming Telecare, emergency, monitoring, out of hours and Lone Worker calls, and to deal with them all promptly and in accordance with the operating procedures. To answer and respond efficiently to all incoming Telecare emergency and monitoring alarm calls. Every call is different you will discover a real variety of customer situations. An excellent understanding of the needs and ability to empathise with the elderly, disabled and vulnerable people who use our alarm system will be a pre-requisite of the job.
Working as a team player within a busy environment is a must for this role as you will share your workload with other members of the team.
You will be working 12 hours rotating shift pattern consisting of days and nights including weekends and bank holidays with a weekly average of 37 hours. Flexibility required to support needs of the rota.
Salary can be up to £27,000 a year.
Job tags
Salary
£10.19 per hour
