Call Agent

Location

Salisbury, Wiltshire | United Kingdom

Job description

An exciting opportunity has arisen for a Call Agent to join the team at Landmarc at our offices on Salisbury Plain in Wiltshire.

We are seeking someone who has good knowledge of working in a customer service role, and who has a keen eye for detail and will enjoy working in a busy office. You will be a determined and organised individual and able to work well under pressure.

This varied and exciting role will involve by dealing with inbound and outbound calls to users of the Defence Training Estate, whilst upholding the best customer service at all times. The role offers excellent career progression into a forward thinking company.

This role is being offered on a part time basis covering 22.5 hours a week, from Monday to Friday, between the hours of 08.30 – 17.00, with an early finish on Friday.

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others:

Pension

Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee’s salary.

Holiday

Employees are entitled to 25 days’ pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas.

Annual leave allowance will increase in recognition of your continued service.

Holiday purchase – purchase up to 10 more days’ holiday to use throughout the year.

Other benefits

Edenred – employee savings scheme

Annual salary review, in consultation with the recognised Trade Unions

Life assurance insured for three times your annual salary, to help the loved ones

Reimbursement of professional fees and on-going training

Health Cash Plan – All employees can join. You can also add up to four children under the age of 24 to your policy

Family friendly policy

Sick pay - After 6 months of service

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder

• Providing a helpdesk service for the National Training Estate
• Creating work orders
• Answering and managing incoming calls
• Booking travel and accommodation
• Reception cover
• Administration

• Computer literate
• A good level of numeracy and literacy
• Confident at communicating on the phone or by email
• To be able to communicate effectively at all levels
• Work under pressure in a fast paced environment
• Good administration skills
• Customer service experience
• Full UK driving licence
• Live within commutable distance of the office

Full training will be provided for the successful candidate.

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

Job tags

Salary

£14.15k per annum