Viatris inc.
Location
Hatfield, Hertfordshire | United Kingdom
Job description
Customer Service Team Lead (12 Month Fixed Term Contract) page is loaded
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless of geography or circumstance;Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.
For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.
The Role & What You Will Be Doing
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Every day, we rise to the challenge to make a difference and here’s how the Customer Service Team Lead role will make an impact:
Provide guidance, instruction and direction to the team and support in issue resolution
Manage performance by leadin g 1-2-1s and individual development plans
Identify and support with training, coaching, and mentoring
Care for the health, safety, and welfare of the team
Recognize high performance and provide feedback
Motivate and solve problems to avoid conflict
Manage the day to day running of customer orders and deal with all aspects of their processing and administration
Serve as the operational point of contact for a group of customers providing excellent customer service
Oversee the distribution of workload
Support all roles and provide cover at times of absence and excess workload
Identify, analyse and drive the implementation of operational efficiency and improvement opportunities in the business
Develop and maintain positive professional and interpersonal relationships with stakeholders and customers
About Your Skills & Experience
For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:
Proven experience in a Customer Service Team Leader role or customer experience role and proven matrix leader examples (Preferably in the Pharma/Healthcare industry)
Developed leadership skills that lead to results through people
Excellent communication and interpersonal skills. Skilled in influencing, building relationships and mediation . Ability to influence and advise business leaders
A strong customer focus and experience in a high-volume complex environment
Resilient under pressure and confident to question decisions when necessary. Proven ability to meet deadlines
Strong attention to detail with a problem-solving can-do mindset. Ability to prioritise and reprioritize quickly to focus on immediate tasks is essential. The ability to explain complex information clearly and simply
Excellent organizational and time management skills
Experienced trainer and mentor
Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word, Powerpoint), and SAP or another ERP system
At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.
What we offer:
Top Employer Accreditation, demonstrating that we provide excellent people policies and practices
Competitive compensation package inclusive of annual discretionary bonus
Focus on career progression with growth and development opportunities
Hybrid work model
Emphasis on Health and Wellness programmes
100% paid medical insurance and Employee Assistance Programme
Life cover
Excellent employer-matched pension scheme with Viatris contributing up to 11%
2 paid volunteer days per year
Diversity & Inclusion at Viatris
At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit
Sustainability at Viatris
Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit
A t Viatris, we offer competitive salar ies , benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
Viatris is a global healthcare company formed in 2020 through the combination of Mylan and Upjohn, a legacy division of Pfizer. By integrating the strengths of these two companies, including our global workforce of ~45,000, we aim to deliver increased access to affordable, quality medicines for patients worldwide, regardless of geography or circumstance.
We believe in healthcare as it should be – empowering people worldwide to live healthier at every stage of life. Because of our unwavering belief that better access leads to better health, we leverage our best-in-class manufacturing and scientific expertise and proven commercial capabilities to bring quality medicines to patients when and where they need them. #J-18808-LjbffrJob tags
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