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Location

Gloucester, Gloucestershire | United Kingdom

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Job description

Tricel is a global provider of high performance composite solutions for the Water Storage, Environmental, Construction and Materials industries. The business has structured a unique set of distinctive capabilities, spanning from concept design to sophisticated manufacturing processes. Its proven ability to absorb, improve and generate new technologies, material and processes has long fuelled its competitiveness and growth.

Tricel is looking for a customer centric Sales administrator to join the UK Construction team in Tricel Gloucester on a permanent basis. This person will work in a very dynamic environment across a diverse portfolio of products targeted at B2B as well as B2C. Reporting to the Sales Manager or designate, this role will carry out a range of administration tasks to support the Sales Team with the overall aim of driving business levels.

Responsibilities

• Manage order processing from checking stock levels, data entry, through to processing and customer follow up
• Liaising with logistics to organise shipments within customer expectations
• Respond timely and professionally to all customer communications through various channels; phone, email, webchat web form; addressing customer needs directly and/or referring calls to the appropriate manage
• Quickly gaining a detailed understanding of the Company services and product offerings will be essential
• Assist customers by answering product and service questions; suggesting information about other products and services.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.
• Contribute to individual, team and department sales objectives
• Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT
• Accurately maintain and update CRM system as required
• Organise and arrange meetings with customers
• Ad hoc Office Administration as required by the business
• Support other members of the Sales & Administration Team.

Candidate Experience and Profile

• 1-2 years’ experience in a Customer service/ Support or Administration role.
• Excellent interpersonal/Communication Skills with friendly but professional manner.
• Excellent multi-tasking, organisational, written and verbal communication are essential.
• Hands on experience with MS Office (MS Excel in particular).
• Ability to work under strict deadlines and prioritise workload.
• Capability to work on your own initiative.
• Resilience – ability to work under pressure while maintaining quality and standard of work.
• Experience in a Manufacturing background would be beneficial.

About Tricel

Tricel, a family-run business, was founded in 1973 by Anne Stack and Con Stack. This year marks the company’s 50th year in business. The company began by producing products from glass-reinforced plastics (GRP). It expanded its exports and established manufacturing facilities throughout the UK and Europe by implementing a comprehensive growth strategy in the 1990s and 2000s. The Stack family leads Tricel, which provides market-leading solutions in over 50 countries. Among the markets served by the company are storage tanks, pumps, sewage treatment tanks, construction products, and lubricant distribution. With its headquarters in Killarney, the Tricel Group consists of 15 companies across Europe, including seven manufacturing facilities. The company employs more than 600 people at these locations. The company has grown domestically and internationally by manufacturing locally, exporting, partnering with local distributors, and acquiring companies that enhance its product capabilities and geographical reach. In the next five years, the company’s roadmap for growth will continue to be based on three main pillars: Customer Excellence, Innovation & Sustainability.

How to apply

If you are interested in applying for this exciting opportunity please submit your CV and cover letter to [email protected] We look forward to hearing from you.

Tricel is an equal opportunities employer.

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Salary