Location
Halstead, Kent | United Kingdom
Job description
Job Title: Care Coordinator
Location: Sible Hedingham, Essex
Division: Homecare
Responsible to: Office Manager
Hours: 37.5 hours per week
Salary: Negotiable (DOE)
CQC Rated ‘Outstanding’
CAR DRIVER AND OWNER ESSENTIAL
Job Purpose:
To ensure that high quality domiciliary care services are delivered to service users through efficient management within the contracted service area. To manage on a day to day basis the coordination and preparation of rotas, care packages and care staff. To support and supervise the Senior Care Assistants.
Coordinating involves not only the day to day management of care packages and the maintenance of rounds on Care Planner, but also liaising with the FHC Review Officer to ensure service user and carer concerns are appropriately and effectively addressed and fully resolved, referring to the Office Manager when necessary and as required. To address developmental needs of care staff in the team and performance levels through supervision (one to ones) and to ensure observations of practice and other compliance tasks are completed according to the target dates. You will arrange and participate in group supervisions/team meetings. To support and monitor new care staff during their three month probation periods and to ensure all required documentation and observations are completed and new care staff receive carefully selected rounds to support them to complete the Care Certificate and enhance staff retention.
To contribute towards the development of domiciliary care services in Essex to meet the changing needs of service users and commercial contracts with Essex County Council and local health authorities. To assist and support the development of services within the private sector.
Area Coordinating:
- Supervise and support the care team in day to day service delivery to the highest possible standard, ensuring all visits are covered and that no visits are missed or cancelled
- To re-allocate visits and rounds speedily, effectively and safely at all times, ensuring care staff are spoken to directly and instructions confirmed by text to avoid any misunderstandings or missed visits
- To train and support Senior Care Assistants to participate in providing the on-call service and completing compliance related tasks
- To ensure on-call staff are telephoned or seen daily to be updated, e.g. hospital admissions, concerns about service users and general issues
- To ensure all changes that have taken place out of office hours are entered onto Roster the very next working morning
- To alert the FHC Review officer regarding any possible visit reductions/increases/changes required to a care/support plan or when risk assessments need to be reviewed
- To monitor and ensure staff adherence to policies, procedures and processes
- To maintain a working knowledge of relevant UK/EC legislation, CQC Essential Standards for domiciliary care, best practice and codes of practice that impact positively on the provision of community based care services
- To ensure new or updated FHC Support Plans are delivered within maximum 48 hours. Ensuring all care staff in the meantime are fully aware of the tasks to be completed and are made fully aware of any risks/special instructions whilst the FHC Support Plan is waiting to be delivered
- To ensure all risk assessments are completed at the same time as a new or updated FHC Support Plan is delivered. Once the risk assessments have been quality checked you may be required to resolve any queries or concerns
- To provide support and presence in the community providing care should the FHC Business Continuity Plan be activated
- To contribute to a weekly care staff newsletter
- To maintain the desks and office in a tidy and professional manner
- To record journal notes in a speedy, concise and effective manner – main points only are required, but they must be fully explanatory
- To ensure all care staff sickness and other absences are recorded on Roster and all training attendance is also recorded on Roster
- To ensure explanations are given for a frustrated visit and all cancelled visits
- Maintain A1 round maintenance daily and weekly so that rounds are of the correct size, in the correct order and starting time and visits are being provided within the agreed arrival time windows
- Maximise continuity of care when allocating rounds to care staff
- You will receive all updated commissioning enquiries from Essex County Council or new ISPs for new packages from the Support Administrator. You must read the ISP thoroughly to identify any issues/concerns before an offer is made. You must provide accurate arrival time windows for all visits to enable the FHC review team to contact the service user to agree the times and gather additional information by way of a breakdown to enhance the support plan. Any issues identified must be resolved as a priority to avoid a delay getting back to SPT (Essex County Council’s commissioning team) and the package going elsewhere – there is a 1 hour deadline from receipt of their email
- Ensure no packages are refused without the authorisation of the Office Manager
- Produce holiday rotas well in advance as required
CQC minimum standards and ECC Contract Compliance:
- To ensure the Forest Homecare annual compliance/supervision programme which meets the Care Quality Commission’s Compliance requirements is fully met and within the required time frames for all care staff.
- To ensure all care staff are up to date with their mandatory training – Safeguarding, Medication and Moving & Handling
- Responsibility for improving and maintaining high standards in service delivery, alerting the Office Manager to any service delivery issues or concerns
- To deliver appropriate support and induction to new care staff during their entire probationary period and ensuring they are signed off at the end of 3 months unless a formal request to extend the probationary period has been authorised by the Head of Operations
- To ensure new care staff are booked in for their induction rounds the week after completing induction training and that they are allocated to rounds with Senior Care Assistants or experienced and high performing care assistants only
- Alerting the Office Manager immediately in relation to any care or staff conduct/performance concerns or issues or complaints
Service delivery:
- Managing the day to day visit changes, ensuring service is maintained at all times to all service users, you may be required to perform rounds when capacity is challenged and work cannot be covered by existing resources
- Dealing with service users’ queries and responding to them effectively and speedily
- Ensuring whenever possible service users or appropriate others are notified in advance of any operational issues affecting their service delivery including when we are running more than 30 minutes late
- Maintain the company’s quality assurance procedures as required
- To ensure compliance with the company’s Safeguarding of Adults procedures, alerting the Office Manager or Head of Operations or Head of Administration immediately if there are any potential safeguarding issues. To complete, as required, safeguarding alerts for approval by the Head of Operations.
Relationship/staff management:
- Develop and maintain positive working relationships with social care and health professionals and other agencies involved in provision of community care
- Promoting and upholding equality and diversity within all aspects of staff management and service delivery
- All reported injuries/accidents by care staff – ensure the Head of Administration is notified immediately and a Health & Safety form completed as high priority.Also that a risk assessment for the staff member is carried out to ensure any injury is not exacerbated by them being asked to perform inappropriate tasks/hours
- If a carer reports an injury occurring in a service’s home – a risk assessment must be carried out immediately and an MHRA if the injury was sustained as a result of a moving and handling related incident
- All care staff reporting pregnancy to receive a risk assessment immediately
What we can offer you:
- 28 days annual leave per annum including bank holidays.
- Contributory pension scheme
- Full induction and training with ongoing support
- Paid Training
- Free DBS Check (if required)
- Employee Referral Scheme paying up to £500 per successful referral.
- Join a great team working for a highly respected organization.
- Support & encouragement to progress and reach your full potential within your chosen career.
Forest Homecare is positive about inclusion and welcomes applications from individuals who can meet the requirements of the job position and may wish to request flexible working or reasonable adjustments to support them.
Interested? If you have a genuine passion for training and supporting others, your outstanding future at Forest Homecare could be moments away. Contact us at 01787465416 or send your CV to [email protected] and we will arrange a confidential discussion.
Job tags
Salary
£25k - £27k per annum
