Apprentice Customer Service and Support Agent Louis & Co

Location

Maidstone, Kent | United Kingdom

Job description

What you will do in your working day

You will be required to help with all aspects of customer care, before during and after sales.

Duties will include:

• Provide excellent customer service via e-mail, telephone, and internal/external messaging systems
• Meeting with, discussing, and understanding the needs of clients
• Scheduling appointments that are suitable with the client’s availability
• Performing research of the local market by comparing properties and checking market activity to establish a selling price
• Listing properties with the relevant services and amenities
• Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge
• Taking digital photos of properties for presentation to buyers and advertising collateral
• Revealing any new information to buyers and presenting any details about the properties seen during the research process
• Staging home properties for visits
• Meet and greet service to customers
• Provide customers with advice, guidance and support
• Helping with customer issues and after care
• Resolving customer complaints
• Data management and compiling reports
• Keeping marketing materials up to date

The training you will be getting

• Customer Service Practitioner Level 2
• On the job training with the employer whilst working towards the Apprenticeship Standard
• Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What to expect at the end of your apprenticeship

• Potential for full time employment for the right candidate
• There are opportunities to progress from a Level 2 to a Level 3 qualification
• Many employers retain apprentices in full/part time positions
• The qualifications you gain can also help you to get into higher education or other employment
• Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
• Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Job tags

Salary

£11.39k per annum