Workforce Recruitment and Training
Location
Sheffield | United Kingdom
Job description
**Collections Agent**
**Sheffield**
**£22,000-£25,000 D.O.E. with an OTE of £28,000**
**Monday-Friday - Shifts between 08:00-20:00**
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Our client are a well established debt recovery company with offices spread across the UK. They are looking for a collections agent to work from their Sheffield office.
Who are they?:
* Specialists in the recovery of outstanding parking charges
* Modern organisation that delivers excellence to customers and clients
* Using technology and people to transform the resolution of outstanding debts
* Rapidly growing organisation offering opportunities to all our team
* Excellent staff retention and ongoing development
About the role:
* You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
* Handling difficult conversations in a sensitive and professional manner with customers over the telephone
* Entering accurate records of conversations and payment agreements into a customer database
* Following processes and guidelines regarding debt collection
* Working in an open plan, contact centre environment achieving personal and team targets
* Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
What we're looking for:
* Previous experience working in a call centre or credit control type role is important
* Clear and confident communications skills both writing/data entry and over the telephone
* Being comfortable working to targets earning more money based on your achievements
* Strong IT skills we use different technologies and systems and need you to pick these up quickly
* Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
* Problem solving abilities able to ask the right questions to get the information you need
Other Information:
* OTE of £28k
* Hours between 08:00-20:00 Monday-Friday
* Full-Time permanent position
* Extensive training and development programme
We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
#INDOPCMP23
Job tags
Salary
£23k - £25k per annum
