Admin Coordinator

Location

Norwich, Norfolk | United Kingdom

Job description

About Us: Anglian Home Improvements is the UK's leading home improvement company, with over 50 years of experience in transforming homes. We pride ourselves on our high-quality products and excellent customer service. We are currently seeking a dedicated Admin Coordinator to join our Operations admin team and play a vital role in ensuring the smooth running of our local depots.

Role Overview: As our Admin Coordinatorat Anglian Home Improvements, you will be an integral part of our Operations team, responsible for overseeing administration and customer service tasks in our local depots. You will play a crucial role in ensuring that our installations are executed seamlessly, leaving our customers delighted with their home improvements.

Key Responsibilities:

• You will act as the main point of contact between customers, assisting them with any queries and qualifying appointments and providing exceptional customer service.
• Coordinate Installer teams, trades, and customers to achieve the installation plans
• Monitor and track depot appointment and installation plans, helping projects stay on schedule.
• Maintain accurate records and documentation related to installations.
• Collaborate with cross-functional teams to resolve any operational issues.
• Raise purchase orders and reconcile invoices

Key Skills:

• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a commitment to delivering outstanding service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of depot operations and administration is a plus.

Benefit Package:

• Competitive salary
• 31 days holiday, increasing to 33 days after 2 year of service
• Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
• Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
• Paid time off to volunteer
• Generous Employee Product Purchase Discount Scheme
• Opportunities for career growth and development.

If you are a detail-oriented, customer-focused individual looking to join a market leader in the home improvement industry, we want to hear from you!

Join our team and be part of transforming homes and improving lives. Your next career move starts here!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Job tags

Salary