Outpatient Booking Services Manager

Location

Truro, Cornwall | United Kingdom

Job description

Supporting collective leadership by demonstrating ownership for and delivery of the strategic direction of the centralised outpatient booking and suspected cancer service Supporting the promotion of a culture of ongoing quality improvement by showing high levels of analytical skills and also being able to develop such skills in the leaders in their teams. Demonstrating and promoting a culture of improvement based on continuous personal development across the outpatient booking and suspected cancer service The promotion of highly effective leadership and management and act as ambassador for high quality leadership. Deputise for the Head of Patient Services Ensuring the proper controls for information security and retention are in place. Supporting, coaching and developing team leaders managers to help them develop their leadership skills and to encourage them to role model the Trusts values. Actively supporting the design and implementation of organisational change/ cultural change projects. Maintain national e-Referrals services and management of all GP referrals into the Trust and provision of Advice and Guidance services. Delivery of Suspected Cancer targets. Meet and deliver NHS Digital requirements with regard to eReferrals and future contracting arrangements Supporting the review of overall performance of the centralised outpatient booking service and identifying areas of under-performance or areas where opportunity for improvement exists and works with the service at all levels, to achieve better outcomes. Continuously reviewing the cost effectiveness of outpatient booking services and always seek to offset potential areas of cost savings against performance improvement or other investment. The overview control of departmental budgets Responsible for the management of the Netcall telephony system including all types of contact including Patient Hub, from set-up, day-to-day skill management, activity to technical system downloads and reporting. Facilitate successful transition to new EPR

Job tags

Salary

£50.95k - £57.35k per annum