Alexander Daniels Offshore
Location
Guernsey | United Kingdom
Job description
This is a great new opportunity for a Service Desk Analyst to join a leading law firm.
Key Responsibilities:
- Provide hardware and software support both locally and remotely for all the firm’Jurisdictions and escalating appropriately
- Be the first point of contact for all support or service calls on a daily or weekly basis
- Complete daily operations and manage all calls in accordance to the service desk process and procedures
- Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site
- Ensure that the Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
- Liaise with the wider Support Team regarding outstanding Incidents and Service Request, and managing customer expectations
- Provide good customer service at all times striving to exceed client and business expectations
More information about this role is available upon request – contact the team today for further details
Job tags
Salary
