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Location

City of London, Greater London | United Kingdom

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Job description

About Our Client

To maintain the Centre's position as one of the finest events venues in London with a global reputation for excellence, successful client partnership working and the delivery of creative, professional and innovative events.

Job Description

To direct, lead and manage the operation of the building, events and various core services supporting the delivery of events and the functioning of the building. You will effectively lead and direct all operational teams, fostering a positive and open culture. The postholder has overall accountabilities for all Operational areas across the Centre which include Building Functionality and Maintenance, Project Management, Core Service Delivery Relationship Management and the successful delivery of exceptional standards of building presentation and customer services.

Building, Security and Sustainability
* Overall accountability for building maintenance and improvements including all major project work;
* Maintain a safe environment for all clients and employees, ensuring that all activities, risk assessments and training is undertaken in accordance with Fire, Health, Safety and Environmental policies and procedures;
* Oversee the maintenance of physical and personal safety of all personnel and the management of all associated security equipment and systems;
* Management and implementation of any projects which impact upon the customer experience and building, continually striving to improve aesthetical presentation of facilities and services;
* Responsible for the preparation and coordination of tender processes for capital projects, ensuring all documentation is compliant and the annual Capital Investment plan is updated;
* Responsibility for managing budget and contributing to revenue targets and sustainability;
* To act as Incident Controlling Officer (ICO) for Business continuity and evacuation plans;
* To provide effective management and monitoring of the Hard FM contractor BAM ensuring all PPM programmed works and reactive works are undertaken in an efficient manner whilst adhering to the best value principles and ensuring that the building is fully compliant with the latest government legislation and guidelines;
* To provide effective management and monitoring of the Centre's security contractor Atalian Servest/OSC ensuring the safety of all delegates, visitors, staff and contractors and the adherence of best practise and implementation of government legislation and guidelines; and
* Experience of sustainability best practise guidelines and government legislation and targets.

The Successful Applicant

* Experience of Venue Operations across the live events sector;
* Experience in the maintenance and management of building plant and fabric including mechanical and electrical, air handling, Building Management Systems;
* Experience in capital project assessment and evaluation, mobilisation and delivery;
* Experience in managing both Hard and Soft facilities management services directly and/or contracted FM suppliers;
* Proven track record of leading, managing and developing diverse teams;
* Experience in procurement and ideally experience of government frameworks and adhering to government guidelines in achieving best value for money;
* Experience of event delivery in a busy live event environment;
* Expertise in customer delivery and proven commercial record of developing customer facing strategies which drive customer tenure and revenue;
* Recent examples of demonstrable leadership and relationship management of diverse and variable sub-contractors to ensure collaborative delivery of the overall customer experience;
* Exceptional attention to detail with an eye for presentation of facilities and services, utilising a range of customer insight techniques to continuously improve the offer and remain competitive;
* Experience of managing change and driving a positive and open culture within teams;
* Can provide evidenced based examples of strategic planning and delivery in a client facing scenario;
* Ability to govern and oversee all aspects of H & S management and control within a large facility, evidencing examples of client and employee safeguarding;
* Multidiscipline engineering skills i.e. electrical, process, mechanical

What's on Offer

* Bonus scheme (discretionary) calculated on corporate and individual performance
* Membership of the Civil Service Pension Scheme
* 25 days' annual leave with an additional day per year to a maximum of 30 days plus 1 privilege day
* Subsidised staff restaurant/coffee bar
* Interest free season ticket loan
* Cycle to work scheme
* On site cycle rack
* 3 days paid volunteering leave
* Participation at staff events; celebratory, educational, team
* Access to learning and development tailored to you
* A working culture which encourages inclusion and diversity
* Regular employment engagement activities
* Dynamic hybrid working environment

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Job tags

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Salary