Guest Services Administrator
Location
Wimbledon, Greater London | United Kingdom
Job description
Overview
A leading provider of serviced accommodation are looking for a highly-organised candidate to handle the administrative duties surrounding guest services.
Salary: £18,000 – £22,000
The Role
- Ensure global daily reservations and bookings and related administration is accurately and timely processed, ensuring every booking is completed to agreed standard operating procedure
- Providing written confirmations and check in details to clients within agreed service levels
- Contacting guests pre-arrival to ensure they have all the information they need for a smooth check in to their apartment
- Processing credit card payments via PDQ/on-line terminal
- Proactively contacting other apartment providers for extension of bookings where necessary and confirming checkout dates
- Handling all correspondence and email communication in an effective and timely manner
- Deal with all enquiries coming into the Guest Service department and adapt and prioritise them as required
- Maintain the highest level of written communications for pre and post travel correspondence
- Every guest should receive a personal and warm greeting; recognising repeat guests and making sure we value their return
- Take immediate action to rectify any issues that may impact a guest booking
- Ensuring that the guests have the most positive experience during their visit
- All other tasks as requested by the management team
Key Skills/Experience
- At least six months’ experience of working in a customer/guest services environment
- Excellent communication skills and be comfortable greeting/welcoming and helping our guests
- Experience of dealing with and resolving complaints
- Customer service focused and an enthusiasm to exceed client expectations
- High level of interpersonal skills including the ability to communicate clearly and effectively at all levels
- Excellent, positive written and verbal communication skills
- Ability to resolve guest problems quickly and efficiently
- Enthusiastic, flexible, professional self-starter
- Experience of working on your own and using initiative along with the understanding of working well within a team
- Knowledge and understanding of good practice in relation to building and developing existing and new clients
In order to be put forward for this position, you will need to come in and register in our office in Kingston.
Job tags
Salary
£18k - £22k per annum
