Quality Headquarters Ltd
Location
Buckinghamshire | United Kingdom
Job description
We are interested in hearing from candidates with any experience in medical devices, electrical compliance, toys, hard goods, cosmetic and textiles compliance. Training can be given where necessary and Excel training with an external trainer is provided if you need to improve your skills!
A great opportunity to widen your experience and add to your skills.
Hybrid working - 6 days a month from home
Job Purpose
Reporting to the Senior QA Compliance Technologist you will be working in the Quality Assurance team managing the QA, safety and compliance of toys for a highly successful Toy Retailer. You will be responsible for conducting design review and risk assessments on products identifying potential quality and safety risks, liaising with suppliers and ensuring that product technical files are complete and maintained as appropriate. The role will require you to deal with external suppliers, laboratories and internal departments.
You will be an experienced QA professional preferably with a toy industry background, although this is not essential, who possesses a natural ability to communicate and articulate ideas clearly. The role requires a confident and hands-on individual who is a logical thinker with the ability to analyse numerical and written data. Strong investigative skills are essential with the ability to identify risk and implement effective solutions.
You must also hold a full UK driving license with a minimum of one year’s driving experience.
Responsibilities
• To manage and maintain the critical path ensuring shipment dates are met.
• Conduct design reviews & risk assessments identifying potential quality and safety risks and are accurately documented and appropriately communicated.
• Product and packaging approval and sign off.
• Product technical file management; collation and approval of key documentation. Ensuring test reports are valid within the set criteria.
• To manage & maintain retesting on products.
• Lead investigations on poor performing products, delivering an effective solution.
• Support the QA Coordinator on incidents and complaint investigations within a timely resolution.
• Ensure all supplier communications are understood and instructions are completed in relevant timescales.
• Supporting the export and customs process relation to sharing QA documentation.
• Represent the QA team around the business, working closely with buying, web teams and customer service.
• Support consumer review investigations and provide direction to improve performance.
Skills & Experience
Relevant experience in a similar role, ideally gained in the toy industry.
Full understanding of the Toy Safety Directive and requirements.
Previous experience in critical path management.
Technical QA or engineering qualification.
Good general understanding of the wider toy industry and the production processes involved.
Excellent working knowledge of Word, Excel and OneDrive.
Strong organisational skills and time management to achieve effect use of time and resources.
Excellent written and verbal communication skills to ensure quality communication and information are provided to all levels of management.
Competencies
Enthusiasm: Can demonstrate enthusiasm in their work, in the brand and in the product ranges. Can embrace our mission and vision. Understands the importance of fun and has a positive ‘can-do’ attitude.
Flexibility: Prepared to work in a changing environment and understands the need to offer flexibility at times of pressure.
Accurate: Excellent administration skills, quality driven and attentive to detail.
Articulate: Able to communicate clearly and in a professional manner in order to achieve results and support colleagues and clients.
Self Motivated: Self driven and able to work effectively without supervision
Teamwork and collaboration: A good team player who understands the need to work together and support colleagues.
Our client offers the following flexible working pattern:
Regular working hours of 8.00am – 5.00pm but with flexibility between core hours 7.30am – 9.30 am start and finish 4.30pm -6.30pm
Opportunity for an early finish on Friday, e.g. if starting at 8.00 am, finish at 3.00pm
1 hour flexi hour – you can use this anytime during the week (e.g leave 1 hour earlier one day a week)
Working from home 6 days a month – Fridays working from home (except 1 week in 6 for team rotation and office cover) The remainder of the allowance is Thursday (approximately every second Thursday WFH) Days can be changed with the agreement of team members
25 days holiday
Bonus day off for birthday
Eligible for PRB scheme (after probation period)
Job tags
Salary
£32k - £37k per annum
