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Location

Southwark, Greater London | United Kingdom

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Job description

Customer Services Officer

Full Time

Salary: £16.00 - £18.00 per hour

Location: Southwark, London

Sectors:Housing & Local Authority

Customer Services Officer

Southwark

I am recruiting for a local authority who is looking for someone to be the first point of contact for customers on the telephone. Assisting the garages service team including dealing with waiting list applications and providing information about voids and repairs. Also assisting the garages income team with rent queries.

Key Accountabilities

To deliver excellent professional and specialist services to residents in line with the Council's vision, values, resources, strategic and service priorities.

To assist the Garages Services Manager and Garages team in the management of the garages and other non-residential properties within the Homeownership portfolio by providing a range of administrative and support services.

To provide a high quality service and advice to our customers in respect of the waiting list, lettings and voids management to prospective new customers and existing customers.

Be responsible for responding to customer's enquiries, by telephone, written correspondence, or face-to-face, maintaining confidentiality at all times.

To continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit with a view to always improving and evolving.

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Job tags

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Salary

£16 - £18 per hour