Customer Service Advisor Apprentice TRANSPORT EXCHANGE GROUP LIMITED

Location

Chippenham, Wiltshire | United Kingdom

Job description

What you will do in your working day

• Provide excellent customer service to all members
• Interaction with membership through inbound and outbound calls
• Monitor, manage and action all support and complaints tickets and change requests daily via Zendesk
• Offer continue support and training to members
• Request and review documentation to ensure member profiles are up to date
• Review member to member daily complaints queue
• Collaboration across the team and other department to ensure a seamless customer experience
• To embody TEG’s value
• Comply with all of TEG’s policies and procedures
• To complete training as requested by TEG
• Any other reasonable ad hoc duties as requested.

The training you will be getting

• Level 3 Customer Service Specialist apprenticeship - work based learning with assessor visits. 
• Functional skills maths and/or English (if required).

What to expect at the end of your apprenticeship

On successful completion of your apprenticeship, there could be an option to further your career with other roles within the company onboarding, sales, customer success, quality assurance, office manager.

Job tags

Salary

£23k per annum