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Location

Hampshire | United Kingdom

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Job description

As an Apprentice Training Administrator, you will be responsible for ensuring and supporting the provision of excellent service to our nuclear customers and employees alike in relation to best practice classroom based training, eLearning and related services through administrative support.

Key Tasks and responsibilities
Administration
• Management of customer mailboxes, including triage and filing of emails received
• Ensuring the provision of advice, guidance, and support on available training courses.
• Issuing Joining Instructions and pre-course reading for public and corporate courses.
• Response to general enquiries and quick wins received in the customer mailbox.
• Management of certificate uploads.
• Management of course completion records.
• Telephone support for external enquiries.

Schedule Management
• Ensuring that both customer and trainer specific needs are always considered and catered for.

Stakeholder / Customer Support
• Receiving and answering verbal and written queries received from customer and internal staff in a timely manner.

Other
• Other duties to include holiday and absence cover for colleagues in the Managed Training Team and as directed by the Operations Manager

This role is a hybrid role. The working pattern for the role is likely to be:
Monday and Friday - Working from home.
Tuesday, Wednesday and Thursday - Office based.
To become an apprentice, you must:

be 16 or over
not already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
Learn and train for a specific job.
Get paid and receive holiday leave.
Get hands-on experience in a real job.
Study for at least 20% of your working hours.
Complete assessments during and at the end of your apprenticeship.
Be on a career path with lots of future potential.
What is an apprenticeship?

An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.

Levels of an apprenticeship

Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.

At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.

Future Prospects 1
This vacancy is for a permanent position with Inspiro Learning upon the successful completion of the apprenticeship programme.
Skills required 1
• Excellent organisational skills
• Great communicator
• Team worker
• Excellent telephone manner and customer handling skills.
• Proficient in the use of Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
Qualifications required 1
No qualifications are required to be considered suitable for this role. All training will be given upon appointment of the successful candidate.
Personal qualities 1
• Delivery Focussed
• Organised
• Interpersonal
• Proactive
• Positive
• Solution focussed
• Tenacity
• Passionate
• ‘Can do’ attitude
Things to consider 1
Apprenticeship L3 Business Administrator

Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once the apprentice has completed a minimum of 12 months training and the employer and Inspiro Learning regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

Please note you could be asked to interview earlier than date given, as the date is a general guide, once we have found the right applicant, we will close the position. Please ensure you apply early to avoid disappointment!

Whilst on the apprenticeship you will be entitled to a TOTUM card with exclusive discounts available -

This role is a hybrid role. The working pattern for the role is likely to be:
Monday and Friday - Working from home
Tuesday, Wednesday and Thursday - Office based
Application instructions 1
To continue please click apply. At this point you will enter the Inspiro Learning website where you can review the Job Vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer. Any problems applying or enquiries please call Debbie on 0116 504 0275

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Job tags

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Salary

£384.3 per week